Settings and activity
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Craig
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An error occurred while saving the comment Craig
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2 votesCraig
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It's good to know this information is available somewhere, but
1. Downloading a file from the analytics module isn't a really obvious place for phone technician or help desk person to go. It takes too long to get the information that way. The IP address should be displayed with the other device information under Phone System / Phones and Devices
2. Using the analytics module doesn't help with phones that have not made a recent call. In our environment there are phones on loading docks, in certain hallways, in hospital exam and operating rooms, and in department lobbies that may not get used very often. They might be completely missed by a report that is limited to calls made in the last six months. I should be able to see the device's IP info on the Device page, and I should be able to run a listing that lists all the devices currently online and their private IP addresses. I should also be able to run a listing that shows all the devices on my account, their last known IP address, and the last time they were online.
The system has the private IP information for every device, it should display it on the device pages, along with a "last online" value.