Settings and activity

140 results found

1. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

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   6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  May 17, 2024

2. Edit AI Metric Scores

   10 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Randi Kappes shared this idea  ·  May 17, 2024

3. Ability to assign multiple reporting managers to a member/team

   8 votes

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   Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  May 17, 2024

4. Recording Import Rules for RingSense for RingCX

   5 votes

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   Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  May 17, 2024

5. German Support for RingSense

   6 votes

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   0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense now supports German language.

   
   

   As a RingSense admin, you can now select Deutsch as part of your transcription language settings. See details in the attached screenshot.

   
   

   Randi Kappes supported this idea  ·  May 17, 2024

6. RingSense to be GDPR Compliant

   4 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  May 17, 2024

7. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

   10 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  May 17, 2024

8. RingSense Audit Trail

   11 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  May 17, 2024

9. RingSense Sentiment Playback Tracking/Pinpoint

   19 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Randi Kappes supported this idea  ·  May 17, 2024

10. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  May 17, 2024

11. RingSense: Modifying AI Scores

    21 votes

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    Planned  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Randi Kappes shared this idea  ·  May 17, 2024

12. RingCX Time Based Callback-in-Queue Offering

    28 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  May 6, 2024

13. Real Time Sentiment Alerts

    3 votes

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    0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Randi Kappes shared this idea  ·  Apr 29, 2024

14. Make voice transcripts visible to agents in RingCX

    19 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Apr 5, 2024

15. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Apr 2, 2024

16. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi Kappes supported this idea  ·  Mar 13, 2024

17. Customizable Banner Notifications

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Randi Kappes shared this idea  ·  Jan 4, 2023

18. Team Audio Notifications

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    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Randi Kappes shared this idea  ·  Jan 4, 2023

19. Intl RCV Dial In Numbers & Languages

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Randi Kappes shared this idea  ·  May 16, 2022

20. Audible "Upcoming Event" Notifications in MAX Agent

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Randi Kappes shared this idea  ·  May 24, 2023