Settings and activity

152 results found

1. RingCX Custom call routing on IVR for a specific date

   12 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

2. Wrap Time / After Contact Work

   129 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

3. RingCX Global Secondary Nodes

   19 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

4. RingCX Call Details "Call Termination by Agent or Caller"

   55 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

5. Dequeue setting per queue

   49 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

6. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   36 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

7. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

8. Add IP Address field in Ring CX Analytics for Reporting

   10 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

9. Collapsable Customer Identities List

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   1 vote

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  May 17, 2024

10. Engage Digital - Allow Customer Identity pane to be collapsed to increase screen real estate for email replies

    2 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

11. Direct agent routing / prefered agent

    4 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

12. Make Identity/Identity Tags more user friendly

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

13. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

14. Edit AI Metric Scores

    10 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  May 17, 2024

15. Ability to assign multiple reporting managers to a member/team

    8 votes

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    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

16. Recording Import Rules for RingSense for RingCX

    5 votes

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

17. German Support for RingSense

    6 votes

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    0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense now supports German language.

    
    

    As a RingSense admin, you can now select Deutsch as part of your transcription language settings. See details in the attached screenshot.

    
    

    Randi supported this idea  ·  May 17, 2024

18. RingSense to be GDPR Compliant

    4 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

19. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

20. RingSense Audit Trail

    11 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024