← RingCentral Ideas

Settings and activity

122 results found

  1. Customizable Banner Notifications

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Randi shared this idea  · 

  2. Intl RCV Dial In Numbers & Languages

    2 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Randi shared this idea  · 

  3. Audible "Upcoming Event" Notifications in MAX Agent

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Randi shared this idea  · 

  4. Role+Site Domain: Hide Other Sites in Analytics, IVR Menus

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Randi shared this idea  · 

  5. Nomadic 911 for Cisco Phones

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Randi shared this idea  · 

  6. Messaging: Subfolders

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Randi shared this idea  · 

  7. Option to launch an external URL automatically or by user input

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Randi commented  · 

    Our current "Launch an external app or website for incoming calls" setting in the RingCentral app will automatically launch the external app/URL when an inbound call comes through. However, our competitors that The Davey Tree has in their potential vendors list instead grant the user the option of whether or not they want the external app/URL to launch. This enables users to accept non-customer calls without the system automatically launching a webpage. This is one minor difference they have seen when comparing us to other solutions, and it is a pain point for them. See below for full explanation from customer:"We're finding pretty close feature parity between the solutions we're evaluating.. however there's one minor feature that really bugs me that the other guys handle more elegantly than Ring Central. When you configure the RC desktop app to launch a webpage when the phone rings, the page just launches without warning. The other guys pop a little notification box by the system tray that you can optionally click if you want it to launch. This lets you skip launch on inter-company calls and other non-customer related calls. I'd love to see Ring Central add a checkbox in the config to control whether the web page launches automatically or only upon user clicking a notification. To bridge the gap until we implement a fuller integration with CRM, we could use this kind of popup functionality to mimic our existing CRM screen pop application"

    Randi shared this idea  · 

  8. Ability to export Agent Script from Studio

    27 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  9. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  10. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. Call journey report for RCX

    37 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. Add Dinosaur Emojis to RingCentral Chat

    169 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Azure/OKTA Provisioning: Disable activation email after user is automatically provisioned.

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Allow multiple supervisors to monitor a call simultaneously

    44 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  15. Extend "Disable Auto Answering" enhancement to Call Queue numbers

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  16. Add a button in RingCentral to launch an external URL

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  17. Messaging interconnection between MS teams and MVP

    5 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  18. Zero Destination for Physical Phones without Custom Config

    10 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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  19. Text to Speech for voice mail greeting

    22 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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  20. RingCentral for Salesforce: "activity" fields to be reduced from 16

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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