Settings and activity

154 results found

1. Internal chat for supervisors and agents

   39 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCentral) responded

   Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

   https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

   Randi supported this idea  ·  May 28, 2024

2. Ability to do Screen Recording / Standalone Screen Recording

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

3. RingCX Custom call routing on IVR for a specific date

   13 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

4. Wrap Time / After Contact Work

   130 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

5. RingCX Global Secondary Nodes

   19 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

6. RingCX Call Details "Call Termination by Agent or Caller"

   56 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

7. Dequeue setting per queue

   50 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

8. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   36 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

9. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  May 28, 2024

10. Add IP Address field in Ring CX Analytics for Reporting

    10 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

11. Collapsable Customer Identities List

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    1 vote

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  May 17, 2024

12. Engage Digital - Allow Customer Identity pane to be collapsed to increase screen real estate for email replies

    2 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

13. Direct agent routing / prefered agent

    4 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

14. Make Identity/Identity Tags more user friendly

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

15. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

16. Edit AI Metric Scores

    10 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Randi shared this idea  ·  May 17, 2024

17. Ability to assign multiple reporting managers to a member/team

    8 votes

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    Implemented  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

18. Recording Import Rules for RingSense for RingCX

    5 votes

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    Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024

19. German Support for RingSense

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense now supports German language.

    As a RingSense admin, you can now select Deutsch as part of your transcription language settings. See details in the attached screenshot.

    Randi supported this idea  ·  May 17, 2024

20. RingSense to be GDPR Compliant

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 17, 2024