Settings and activity

163 results found

1. Make Agent Assist features easier to access

   12 votes

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   Under Review  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Sep 13, 2024

2. Enhance Agent States

   66 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 26, 2024

3. Survey & Feedback after calls

   11 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 26, 2024

4. Chinese Language Support

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Aug 21, 2024

5. Russian Language Transcription Support

   4 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm glad to announce that Russian language is now supported in ACE (RingSense). You can configure it in your admin settings -> transcription languages

   Randi supported this idea  ·  Aug 21, 2024

6. Hebrew Language Transcription Support

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 21, 2024

7. Japanese language support

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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   Randi supported this idea  ·  Aug 21, 2024

8. RingCX Voicemail to Digital Queue

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Randi shared this idea  ·  Aug 6, 2024

9. Automatic hold for warm transfers using integrated phone

   26 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Randi commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

   When transferring calls and selecting "Stay on Call", the original caller is not placed on hold. Once the transfer is accepted, all 3 parties are connected.
   Warm transfers in EX place the caller on hold before connecting all 3 parties.
   If Stay On Call is not meant to act as a warm transfer, could we add that as an option?

   Save Submitting...
   Randi supported this idea  ·  Jun 3, 2024

10. Supervisor actively monitoring should be able to record

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    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

11. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    19 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

12. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCX, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Randi supported this idea  ·  May 28, 2024

13. Ability to do Screen Recording / Standalone Screen Recording

    14 votes

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    Planned  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

14. Wrap Time / After Contact Work

    139 votes

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    Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

15. RingCX Global Secondary Nodes

    19 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

16. RingCX Call Details "Call Termination by Agent or Caller"

    58 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

17. Dequeue setting per queue

    50 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

18. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    36 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

19. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024

20. Add IP Address field in Ring CX Analytics for Reporting

    11 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Randi supported this idea  ·  May 28, 2024