Settings and activity

243 results found

1. SMS Monitoring

   59 votes

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   8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 18, 2026

2. RingCX - Email Parking

   2 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 17, 2026

3. Caller ID when transferring a call.

   5 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 10, 2026

4. Emergency Calling Notification

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 10, 2026

5. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

   9 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 9, 2026

6. Dashboard for agents and supervisors in RingCX

   72 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 5, 2026

7. RingCX- Ability to upload Audio File and change the system default audio

   12 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 23, 2026

8. RingCX Default as outbound caller ID

   1 vote

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Jan 21, 2026

9. Post call timers

   1 vote

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Jan 14, 2026

10. Call Waiting notification

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Jan 13, 2026

11. Feature Request: Configurable Extended Session Persistence Across RingCentral Web Domains

    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 25, 2025

12. remove the option to forward voicemail messages

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 17, 2025

13. Recording from RingCX should be assigned to the agent who answered the call

    12 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Dec 12, 2025

14. The ability to have a Microsoft Sharepoint page with the extensions of all our users.

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Dec 12, 2025

15. Export an excel file of all users/extensions along with all of their configuration settings.

    15 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2025

16. Allow download of all extensions

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2025

17. Option to Delete Default Team

    18 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 8, 2025

18. Option to apply Campaign Criteria Custom Fields when setting Lead Search filters.

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    2 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Dec 2, 2025

19. Preserve Caller ID When Transferring from RingCX to RingEX

    23 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 26, 2025

20. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

    8 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 26, 2025