Settings and activity

216 results found

1. Longest Idle Call Queue Fix

   56 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 23, 2025

2. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 26, 2025

3. The ability to transfer the ownership of performance reports of one extension to another.

   3 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 27, 2025

4. Call queue member forwarding

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Aug 22, 2025

5. Audit Log from User Apps

   3 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 21, 2025

6. Audit Trail Enhancements

   262 votes

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   68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Mark supported this idea  ·  Aug 21, 2025

7. Caller ID for every extension

   86 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 21, 2025

8. Queue calls and forwarding

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Aug 20, 2025

9. enhancement on the robocall mitigation feature

   37 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 14, 2025

10. SMS Retention

    124 votes

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    Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 11, 2025

11. Ability to not save a voicemail

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Jul 31, 2025

12. Super Admin Can View any Message/FAX/Voicemail

    67 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 29, 2025

13. Have a feature where all updates or notifications about the entire account will be sent to a specific email.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 25, 2025

14. Retrieve call logs in service.ringcentral.com for more than 12 months

    17 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 24, 2025

15. SMS usage of main RC number to be available for all users

    63 votes

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    Future Consideration  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 24, 2025

16. Reporting Capability on IVR Menu for key presses

    76 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 24, 2025

17. When people call in, someone is not available then it goes to voicemail - Then that voicemail have a key presses option.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 23, 2025

18. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    41 votes

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    New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 11, 2025

19. Allow SCIM user extension creation without using a digital license

    13 votes

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    Under Review  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 2, 2025

20. Enable AI transcription on Desk phone

    216 votes

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    Planned  ·  61 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 27, 2025