Settings and activity

65 results found

1. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   9 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Dec 18, 2024

2. MS Team Embedded app support for 1 RingCentral UID to Multiple MS 365 Tenants

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 30, 2024

3. Automatic bidirectional message translation in RingEX based on a users regional settings

   19 votes

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   New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 29, 2024

4. Edit AI Metric Scores

   7 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 22, 2024

5. QA on Digital Interactions

   10 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 22, 2024

6. Ability to map CRM push to selectable objects

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 22, 2024

7. Export scorecard data

   13 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 22, 2024

8. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   13 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 22, 2024

9. Ability to use RingSense on Queue Calls

   39 votes

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   5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See "Call Queue" filter in "All filters" on the Calls page.

   Linda supported this idea  ·  Oct 22, 2024

10. Federate RingSense Accounts

    3 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Oct 22, 2024

11. Ability to exclude internal calls from automatic call recording

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Oct 3, 2024

12. Share RingSense recording without having to first specify an email address

    7 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 6, 2024

13. Impersonated admin showing incorrectly in the audit trail

    14 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 6, 2024

14. Analytics by Dept

    42 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Aug 22, 2024

15. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    47 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 17, 2024

16. Allow newly added trackers to be run against pre-existing recorded calls

    21 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 17, 2024

17. RingSense: Payment/Plan Option to extend 1yr Call Retention

    31 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 17, 2024

18. Persist - Add support for Germany

    17 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 11, 2024

19. Enhance Agent States

    40 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 8, 2024

20. In-Queue-Callback Number Restriction To Prevent Misuse

    25 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 3, 2024