Settings and activity

84 results found

1. Synchronization of External Shared Contacts between RingEX and RingCX Directories

   12 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 10, 2025

2. Give RCX agents ability to transfer to REX External Shared Contacts Directory

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 10, 2025

3. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   74 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 10, 2025

4. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

   7 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jul 31, 2025

5. Ability to Set Skill Weight/Proficiency

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   15 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 28, 2025

6. Seamless Digital Interaction Transfers to Another Agent

   15 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 28, 2025

7. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   20 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 28, 2025

8. Outbound Default and Custom Lead Field Order/Ranking

   13 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 19, 2025

9. Improve Recording Playback Audio Quality From Service Web

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   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 16, 2025

10. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    73 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 28, 2025

11. Template Tab with Pre-Configured Questionnaire

    5 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 17, 2025

12. call offers for the longest wait time

    193 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 10, 2025

13. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    23 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 3, 2025

14. dialer unit work list campaigns

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 27, 2025

15. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 27, 2025

16. more granular work hours schedule

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 27, 2025

17. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    29 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 25, 2025

18. RingCX Digital Message Notification Improvements

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    38 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 19, 2025

19. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    53 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 19, 2025

20. Percent calculation with filters - Business Analytics

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    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Feb 27, 2025