← RingCentral Ideas

Settings and activity

66 results found

  1. Filter for Supervisors and Agents

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  2. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    11 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  3. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  4. MS Team Embedded app support for 1 RingCentral UID to Multiple MS 365 Tenants

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  5. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes
    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  6. Edit AI Metric Scores

    7 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  7. QA on Digital Interactions

    10 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  8. Ability to map CRM push to selectable objects

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  9. Export scorecard data

    24 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  10. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    19 votes
    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  11. Ability to use RingSense on Queue Calls

    44 votes
    5 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  12. Federate RingSense Accounts

    3 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  13. Ability to exclude internal calls from automatic call recording

    35 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  14. Share RingSense recording without having to first specify an email address

    7 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  15. Impersonated admin showing incorrectly in the audit trail

    14 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  16. Analytics by Dept

    44 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  17. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    51 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  18. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  19. Persist - Add support for Germany

    17 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  20. Enhance Agent States

    44 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 
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