Settings and activity

89 results found

1. Outbound WhatsApp within RCX agent UI

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   21 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 28, 2026

2. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 28, 2026

3. Add Busy Tone and Announcement options for RingEX calls during active RingCX sessions

   3 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 7, 2026

4. Bring the application to foreground when agent script is configured for the queue or campaign

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Apr 27, 2026

5. Support for AirPods Max call controls support for RCV desktop

   5 votes

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   New  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Apr 23, 2026

6. Update RingCX Agent for ALL Interaction Types

   56 votes

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   Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Mar 16, 2026

7. Block numbers from being manually dialed, not only on dialler or inbound.

   14 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Mar 16, 2026

8. Productized Lead Loader API / Speed2Lead

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   7 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Oct 14, 2025

9. Synchronization of External Shared Contacts between RingEX and RingCX Directories

   18 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Sep 10, 2025

10. Give RCX agents ability to transfer to REX External Shared Contacts Directory

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 10, 2025

11. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    88 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 10, 2025

12. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 31, 2025

13. Ability to Set Skill Weight/Proficiency

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    17 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 28, 2025

14. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    24 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 28, 2025

15. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    26 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 28, 2025

16. Outbound Default and Custom Lead Field Order/Ranking

    14 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 19, 2025

17. Improve Recording Playback Audio Quality From Service Web

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    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 16, 2025

18. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    127 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 28, 2025

19. Template Tab with Pre-Configured Questionnaire

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 17, 2025

20. call offers for the longest wait time

    231 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Apr 10, 2025