← RingCentral Ideas

Settings and activity

76 results found

  1. Template Tab with Pre-Configured Questionnaire

    4 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Linda supported this idea  · 

  2. call offers for the longest wait time

    135 votes
    New  ·  8 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  3. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    19 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  4. dialer unit work list campaigns

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  5. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    18 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  6. more granular work hours schedule

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Linda supported this idea  · 

  7. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    23 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  8. RingCX Digital Message Notification Improvements

    31 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  9. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    33 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  10. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  11. Filter for Supervisors and Agents

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Linda supported this idea  · 

  12. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    11 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    Linda supported this idea  · 

  13. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    20 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  14. MS Team Embedded app support for 1 RingCentral UID to Multiple MS 365 Tenants

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Linda supported this idea  · 

  15. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes
    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
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    Linda supported this idea  · 

  16. Edit AI Metric Scores

    7 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  17. QA on Digital Interactions

    10 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  18. Ability to map CRM push to selectable objects

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Linda supported this idea  · 

  19. Export scorecard data

    29 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 

  20. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    20 votes
    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Linda supported this idea  · 
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