Settings and activity

92 results found

1. Call waiting / Busy

   56 votes

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   4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

   Hello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!

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   Linda commented  ·  Jul 30, 2026  ·  Edit…  ·  Delete…

   Hi team, I just had a customer ask exactly the same.

   Currently, if "Call Waiting" is off and the "If nobody answers" setting is set to VM -> If user gets secondary inbound call, this call goes straight to VM (This is fine)

   Currently, if "Call Waiting" is off and the "If nobody answers" setting is set to Forward to a Call Queue -> If user gets secondary inbound call, the caller hears a busy tone. (Not good. It should honour the "If nobody answers" settings).

   Save Submitting...

2. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

   57 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jul 15, 2026

3. Translate other languages into English in the transcripts

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Jun 16, 2026

4. Outbound WhatsApp within RCX agent UI

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   21 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 28, 2026

5. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 28, 2026

6. Add Busy Tone and Announcement options for RingEX calls during active RingCX sessions

   20 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  May 7, 2026

7. Bring the application to foreground when agent script is configured for the queue or campaign

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Apr 27, 2026

8. Support for AirPods Max call controls support for RCV desktop

   5 votes

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   New  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Apr 23, 2026

9. Update RingCX Agent for ALL Interaction Types

   58 votes

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   Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Linda supported this idea  ·  Mar 16, 2026

10. Block numbers from being manually dialed, not only on dialler or inbound.

    14 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Mar 16, 2026

11. Productized Lead Loader API / Speed2Lead

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    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Oct 14, 2025

12. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    18 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 10, 2025

13. Give RCX agents ability to transfer to REX External Shared Contacts Directory

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 10, 2025

14. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    91 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Sep 10, 2025

15. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  Jul 31, 2025

16. Ability to Set Skill Weight/Proficiency

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    17 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 28, 2025

17. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    24 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 28, 2025

18. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    26 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 28, 2025

19. Outbound Default and Custom Lead Field Order/Ranking

    14 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 19, 2025

20. Improve Recording Playback Audio Quality From Service Web

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    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Linda supported this idea  ·  May 16, 2025