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← RingCentral Ideas

Settings and activity

60 results found

  1. Presence sync bidirectional visual delay

    33 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Arnaldo Moralita supported this idea  · 

  2. Feature Request: Super Admin Self-Service Contact Center Routing Change

    21 votes

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    2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Arnaldo Moralita supported this idea  · 

  3. Record calls even if the ACD is off or the customer forgot to enable the on demand call recording

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo Moralita shared this idea  · 

  4. Set multiple numbers in external call forwarding

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo Moralita supported this idea  · 

  5. Customer would like to have their nick name as caller ID instead of Full Name (internal calls)

    2 votes

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    0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Arnaldo Moralita shared this idea  · 

  6. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    124 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo Moralita supported this idea  · 

  7. The customer would like to have a 5 digit number where they can send a message: sample format: "Text CATARACT to XXXXX

    1 vote

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Arnaldo Moralita shared this idea  · 

  8. The customer would like to disable his own visibility on the HUD

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Arnaldo Moralita shared this idea  · 

  9. Allow Administrator to disable "Auto-answer call" feature

    95 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo Moralita supported this idea  · 

  10. Call routing that feature that will go back to the top once it's at the bottom

    3 votes

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    0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Arnaldo Moralita shared this idea  · 

  11. The customer would like to use a third-party number as their primary number to receive faxes and will allow them to forward the messages to

    1 vote

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    0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Arnaldo Moralita shared this idea  · 

  12. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

    4 votes

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    1 comment  ·  Analytics & Reporting  ·  Admin →
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    Arnaldo Moralita commented  · 

    It is important to have a report that will show wherein it will generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queue.

    Arnaldo Moralita shared this idea  · 

  13. Auto Log Off an Agent feature

    7 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Arnaldo Moralita shared this idea  · 

  14. Mass Delete Custom Rules

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo Moralita commented  · 

    The customer would like to know if they can delete multiple custom rules at a time

  15. The customer would like to add the number of external calls for users and call queue from the dashboard.

    1 vote

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Arnaldo Moralita shared this idea  · 

  16. Option to choose a different number for the outbound fax.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo Moralita shared this idea  · 

  17. Customer is requesting to have a report that will show the logs that records the actual key press.

    8 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo Moralita shared this idea  · 

  18. To be able to see and listen to other users' call recording as a Super Admin extension on the mobile app

    9 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Ability to Add Holidays in Pulse Contact Center

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  20. Ability to Update/Edit Scheduled Meeting within a Week or Month via RingCentral App

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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