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Increase Data Retention for Automatic Call recording (Data Retention Policy)

Customer wanted to increase their accounts retention specially with Automatic call recording.

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Glendale shared this idea  ·   ·  Report…  ·  Admin →
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  • Ronald commented  ·   ·  Report

    AGREED, AND HIGHLY NEEDED, ATLEAST 1 YEAR MINIMUM, THIS IS A FEATURE THAT HAS REALLY HAD US LOOKING INTO OTHER VOIP COMPANIES TO USE, AND AS WE SEE THERES A FEW THAT HAVE THIS, JUST REALLY DONT FEEL LIKE LEARNING ANOTHER SOFTWARE ALL OVER AGAIN SO TRYING TO HOLD OUT AND WAIT FOR THIS MUST NEEDED UPGRADE

  • Daniel commented  ·   ·  Report

    One year minimum is an obvious need to be in line with industry standards.

  • Debi commented  ·   ·  Report

    Increase Call retention beyond the 60 days to over 90 days

  • Akmal commented  ·   ·  Report

    Make it a year please!

  • VIP commented  ·   ·  Report

    Account has over 1000 users but the limit is only 100K calls - we don't even get 30 days

  • Dakotah commented  ·   ·  Report

    Agreed with this idea! I was looking for a specific note that a recording had in it from over 90 days ago and it was a rather long call. We utilize an AI tool that transcribes our recordings so I was going to download the call to run it through that AI tool. Either lengthening the retention OR adding on an AI transcriber would be very convenient!