Increase Data Retention for Automatic Call recording (Data Retention Policy)
Customer wanted to increase their accounts retention specially with Automatic call recording.
Glendale
shared this idea
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Ronald
commented
AGREED, AND HIGHLY NEEDED, ATLEAST 1 YEAR MINIMUM, THIS IS A FEATURE THAT HAS REALLY HAD US LOOKING INTO OTHER VOIP COMPANIES TO USE, AND AS WE SEE THERES A FEW THAT HAVE THIS, JUST REALLY DONT FEEL LIKE LEARNING ANOTHER SOFTWARE ALL OVER AGAIN SO TRYING TO HOLD OUT AND WAIT FOR THIS MUST NEEDED UPGRADE
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Daniel
commented
One year minimum is an obvious need to be in line with industry standards.
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Debi
commented
Increase Call retention beyond the 60 days to over 90 days
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Akmal
commented
Make it a year please!
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VIP
commented
Account has over 1000 users but the limit is only 100K calls - we don't even get 30 days
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Dakotah
commented
Agreed with this idea! I was looking for a specific note that a recording had in it from over 90 days ago and it was a rather long call. We utilize an AI tool that transcribes our recordings so I was going to download the call to run it through that AI tool. Either lengthening the retention OR adding on an AI transcriber would be very convenient!