Settings and activity

91 results found

1. AI Receptionist number as outbound caller ID

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Arnaldo supported this idea  ·  Dec 8, 2025

2. Option to to block all outside calls

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   Arnaldo supported this idea  ·  Dec 5, 2025

3. Assign a role that is purely automated for the transfer of work between RingCentral and RingClone

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   Arnaldo shared this idea  ·  Dec 2, 2025

4. Change the time zone for the Global Inbound Call Detail in the Historical reports.

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Dec 2, 2025

5. Note that is visible when putting a user in the disabled state

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   Arnaldo shared this idea  ·  Dec 1, 2025

6. Check older voicemails that have already been deleted due to the new ones overwriting them

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   Arnaldo shared this idea  ·  Nov 25, 2025

7. Have the ability to remove Voice Interactions under "My Inbox" in RingCX Agent application

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Arnaldo supported this idea  ·  Nov 21, 2025

8. Set a number to make emergency announcements

   3 votes

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   Arnaldo supported this idea  ·  Nov 10, 2025

9. Ability to add a time and date for the manual call backs

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Oct 23, 2025

10. View reports for Presented, answered, Avg. SOA, Abandoned calls which the date range can be changed to an earlier date

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Oct 15, 2025

11. Change number type from company number to RingCX from the customer's end.

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo commented  ·  Oct 14, 2025  ·  Edit…  ·  Delete…

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    Arnaldo shared this idea  ·  Oct 14, 2025

12. Limiting only the toll free number as outbound caller ID.

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Sep 18, 2025

13. Analytics report for IVR key presses

    103 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Arnaldo commented  ·  Sep 17, 2025  ·  Edit…  ·  Delete…

    The customer would like to have a report that will show which prompt is selected from the IVR (from RingCX to the Ring EX).

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    Arnaldo supported this idea  ·  Sep 17, 2025

14. Report that will show a call being transferred from RingCX to the Ring EX

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Sep 16, 2025

15. Access RingCX Voicemails in the RingCentral Chrome Extension

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  Sep 11, 2025

16. The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  Sep 5, 2025

17. Would like to know how they can check how accurate the call quality metrics

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Aug 18, 2025

18. List of users who haven't updated their meeting link to work with video

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    New  ·  0 comments  ·  Events & Video » Legacy Meetings (RCM)  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Aug 15, 2025

19. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

    Arnaldo supported this idea  ·  Jul 25, 2025

20. Third party number stop sending SMS to all RingCentral number

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Jul 25, 2025