← RingCentral Ideas

Settings and activity

46 results found

  1. Increase Number on a Campaign

    11 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Arnaldo supported this idea  · 

  2. Toll Free number as Caller ID in Japan

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Arnaldo supported this idea  · 

  3. Update the locked user access email being sent to Super Admin

    4 votes
    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
    How important is this to you?
    Arnaldo supported this idea  · 

  4. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Arnaldo shared this idea  · 

  5. Setup a phone's caller ID to display the direct number while making calls and receiving calls internally and then displaying the company num

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Arnaldo shared this idea  · 

  6. retrieve the settings if the user was deleted accidentally.

    4 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Arnaldo supported this idea  · 

  7. Presence sync bidirectional visual delay

    31 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Arnaldo supported this idea  · 

  8. Feature Request: Super Admin Self-Service Contact Center Routing Change

    20 votes
    2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Arnaldo supported this idea  · 

  9. Record calls even if the ACD is off or the customer forgot to enable the on demand call recording

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Arnaldo shared this idea  · 

  10. Set multiple numbers in external call forwarding

    13 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Arnaldo supported this idea  · 

  11. Customer would like to have their nick name as caller ID instead of Full Name (internal calls)

    2 votes
    0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Arnaldo shared this idea  · 

  12. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    86 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Arnaldo supported this idea  · 

  13. The customer would like to have a 5 digit number where they can send a message: sample format: "Text CATARACT to XXXXX

    1 vote
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Arnaldo shared this idea  · 

  14. The customer would like to disable his own visibility on the HUD

    1 vote
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Arnaldo shared this idea  · 

  15. Auto-Answer Calls

    26 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Arnaldo supported this idea  · 

  16. Call routing that feature that will go back to the top once it's at the bottom

    2 votes
    0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Arnaldo shared this idea  · 

  17. The customer would like to use a third-party number as their primary number to receive faxes and will allow them to forward the messages to

    1 vote
    0 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Arnaldo shared this idea  · 

  18. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

    4 votes
    1 comment  ·  Analytics & Reporting  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Arnaldo commented  · 

    It is important to have a report that will show wherein it will generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queue.

    Arnaldo shared this idea  · 

  19. Auto Log Off an Agent feature

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Arnaldo shared this idea  · 

  20. Mass Delete Custom Rules

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Arnaldo commented  · 

    The customer would like to know if they can delete multiple custom rules at a time

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