Settings and activity

74 results found

1. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

   Arnaldo supported this idea  ·  Jul 25, 2025

2. Third party number stop sending SMS to all RingCentral number

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Jul 25, 2025

3. Make MVP chat logs easier to read

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Arnaldo supported this idea  ·  Jul 9, 2025
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   Arnaldo commented  ·  Jul 9, 2025  ·  Edit…  ·  Delete…

   Customer requesting for the chat messages to be saved as CSV file.

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4. Transfer Call to Voicemail

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Jun 24, 2025

5. AI notes that supports multiple language

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Jun 20, 2025

6. SIP address for individual phone number.

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   Arnaldo shared this idea  ·  Jun 12, 2025

7. Assign a phone number automatically to a user.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Arnaldo shared this idea  ·  Jun 12, 2025

8. Checking the voicemail remotely.

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   Arnaldo shared this idea  ·  Jun 4, 2025

9. Have more than one number routed to the same DID.

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   Arnaldo shared this idea  ·  Jun 2, 2025

10. Disable the "send the call to voicemail" feature in the RingCentral app.

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    Arnaldo shared this idea  ·  May 30, 2025

11. Option to navigate to Apps and install apps

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    Arnaldo shared this idea  ·  May 20, 2025

12. Feature Request: Call Queue Configuration Export

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    Arnaldo supported this idea  ·  Apr 2, 2025

13. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  Mar 12, 2025

14. Sending fax messages in RingCX

    14 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Mar 4, 2025

15. cust mentioned that they would like a fix wherein it will update the hotkeys for all the desk phones without doing it for each phone

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    Arnaldo shared this idea  ·  Feb 21, 2025

16. Logs that will show why the agents were logged out from the RingCX portal

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Jan 7, 2025

17. unique caller ID for each specific company and visibility on the caller's number

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Dec 20, 2024

18. Disable the ability of the user to download the call recording

    12 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Arnaldo supported this idea  ·  Dec 20, 2024

19. outbound caller ID for 911 calls handled

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Dec 13, 2024

20. Option to choose the caller ID Name when making an outbound call using RingCX

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Arnaldo shared this idea  ·  Dec 2, 2024