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66 results found

  1. Feature Request: Call Queue Configuration Export

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arnaldo supported this idea  · 

  2. Receive SMS in RingCX

    1 vote

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  3. Ability to receive SMS in RingCX

    1 vote

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Arnaldo shared this idea  · 

  4. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  5. Process of transferring the call in RingCX.

    1 vote

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Arnaldo shared this idea  · 

  6. Sending fax messages in RingCX

    14 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Arnaldo shared this idea  · 

  7. cust mentioned that they would like a fix wherein it will update the hotkeys for all the desk phones without doing it for each phone

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Arnaldo shared this idea  · 

  8. Logs that will show why the agents were logged out from the RingCX portal

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Arnaldo shared this idea  · 

  9. unique caller ID for each specific company and visibility on the caller's number

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Arnaldo shared this idea  · 

  10. Disable the ability of the user to download the call recording

    12 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Arnaldo supported this idea  · 

  11. outbound caller ID for 911 calls handled

    3 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Arnaldo shared this idea  · 

  12. Option to choose the caller ID Name when making an outbound call using RingCX

    2 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Arnaldo shared this idea  · 

  13. The customer is requesting to go about split-tunneling the Ring Central application.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Arnaldo shared this idea  · 

  14. SAREVILE M99+ Headset Compatibility with RingCentral App

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  15. The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP.

    2 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Arnaldo shared this idea  · 

  16. Mobile app as endpoint of RingCX

    25 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  17. Filter out a specific skill in the custom reports and do it in multiple reports at the same time

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Arnaldo shared this idea  · 

  18. Limited extension that allows outbound from the phone but disallows external calls to come in unless its coming from an internal extension

    1 vote

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  19. The customer would like to personalize signatures individually for users using their MRC email

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Arnaldo commented  · 

    The customer would like to personalize signatures individually for users using their MRC email.

    Arnaldo shared this idea  · 

  20. The customer would like to have the RingCentral archiver be used on the contact center account.

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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