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Settings and activity

9 results found

  1. Bulk editing of queue members

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Travis shared this idea  · 

  2. Read-only access

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Travis shared this idea  · 

  3. Send an after hours text automation

    6 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    171 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Travis commented  · 

    When "Allow members to change their queue status" is activated in their queue, members that toggle off and on "accept queue calls" manipulate "member status" and not "queue status". As a result, Managers must go in and manually adjust each queue which completely defeats the purpose of the feature

  5. On the transfer call, it should show the caller number NOT the extension that transferred the call

    49 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Caller ID Information Pass Through with call Transfer, Internal and External

    51 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    30 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. caller id of the caller for transferred calls

    41 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

    67 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging  ·  Admin →
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