Settings and activity
12 results found
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9 votes
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Travis
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25 votesTravis
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55 votesTravis
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2 votesTravis
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12 votesTravis
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6 votes
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185 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about controlling user access to the accept queue calls feature here!
An error occurred while saving the comment Travis
commented
When "Allow members to change their queue status" is activated in their queue, members that toggle off and on "accept queue calls" manipulate "member status" and not "queue status". As a result, Managers must go in and manually adjust each queue which completely defeats the purpose of the feature
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49 votes
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56 votes
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30 votes
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56 votes
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68 votes
Universities have high turnover at certain points in the calendar year. It would be VERY helpful to be able to pre-build the accounts and schedule them for delivery once they have arrived on campus. The 24 hour expiration hinders our operation if scheduling is not an option.