← RingCentral Ideas

Settings and activity

117 results found

  1. More Available Codes

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Katherine supported this idea  · 

  2. Improvements to Realtime Dashboards

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  3. Warm Transfer Improvement

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  4. Callback feature: add the ability for caller to record their name/message for support call back feature

    14 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  5. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  6. Add a checkbox in Presence for monitored calls on hold

    6 votes
    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Katherine supported this idea  · 

  7. Contact Center - No Hold Music when truly "on hold"

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Katherine supported this idea  · 

  8. Manage multiple calls on hold

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Katherine supported this idea  · 

  9. Allow users to place call on hold to answer second incoming call

    14 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Katherine supported this idea  · 

  10. Allow Using the Hold Button on the Desk Phone

    36 votes
    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    this has become a problem with a customer that is a busy doctor's office. Using the phone to put a call on hold verses the CX agent client is reasonable in this environment. So far patients are hearing you have made some type of purchase and asking for CC information or the recording sounds like a video game. There hundreds of files in the global book.

    Katherine supported this idea  · 

  11. Pin admin navigation menus

    4 votes
    New  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    this is very annoying and wastes time on CX

    Katherine supported this idea  · 

  12. Presence Sync - RC App call status

    3 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Katherine supported this idea  · 

  13. Looking to arrange HUD by Dept/group

    94 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    this is import especially if you are trying to migrate Mitel Connect customers. They are used to a contact panel that was easily sorted by first or last name AND they had a second tab that allow the end-user to create groups based their personal preference. It was easy to toggle back and forth between.

    Katherine supported this idea  · 

  14. Ability to see if someone is having calls forwarded TO them

    19 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Katherine supported this idea  · 

  15. Ability to cancel or extend after call wrap

    47 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  16. Internal chat for supervisors and agents

    36 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Katherine supported this idea  · 

  17. In-Queue-Callback Number Restriction To Prevent Misuse

    26 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  18. Enhance Agent States

    45 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Katherine supported this idea  · 

  19. Position in Queue Announcement

    38 votes
    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    this would be important to Mitel ECC customer on UC and UCaaS platforms because it is a feature that is currently available.

    Katherine supported this idea  · 

  20. Ring the members while in a call

    9 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    you can do this with a ring group - using a video profile (free) and create a ring group with those users. as long as the video profile routes to EX users it you won't have charges. this what a RC project manager recommended to me if I needed multiple calls to ring in and allow the receptionist to put a call on hold and answer the next call. (you have to line appearances too for 3 or more calls) if using the handset.

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