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Settings and activity

8 results found

  1. Auto-Answer Calls

    26 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jan supported this idea  · 

  2. Auto Answer Feature Management

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Add submitted fax into the fax transmission result

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Jan shared this idea  · 

  4. Move the "Add More Numbers" from the RC app Block Specific Numbers to the top of the screen

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jan shared this idea  · 

  5. Sort call queue members by name

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jan shared this idea  · 

  6. Relocate the chat icon or save button - mobile device

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jan shared this idea  · 

  7. Call Queue - Ability to turn off missed call tagging

    91 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jan commented  · 

    The performance report took abandoned and missed calls into account and lumped them into the #abandoned category. There should be a separate column for missed calls. Missed calls are calls answered by a call queue then transferred to an agent, then the caller hangs up prior to an agent answering the call. The 1st call queue gets the negative metric against them despite answering the call, the missed or abandoned occured during transfer.

  8. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    258 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Admin →
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