Settings and activity

127 results found

1. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 26, 2025

2. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 24, 2025

3. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   70 votes

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   4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   In design

   Jesse supported this idea  ·  Mar 19, 2025

4. RingCX Digital Message Notification Improvements

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   48 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 19, 2025

5. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   31 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 18, 2025

6. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

   8 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 3, 2025

7. Easier Contact Centre Management Solution

   16 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Feb 27, 2025

8. SayVAR Node: Option To Save Text2Speech As Audio File

   14 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jesse shared this idea  ·  Jan 14, 2025

9. Filter for Supervisors and Agents

   15 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jesse commented  ·  Jan 14, 2025  ·  Edit…  ·  Delete…

   Filter for Supervisors/Agents

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   Jesse shared this idea  ·  Jan 14, 2025

10. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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    21 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jan 10, 2025

11. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Dec 4, 2024

12. Audit Trail Enhancements

    286 votes

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    75 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Jesse supported this idea  ·  Nov 18, 2024

13. Adjustment - Cancel call transfer Label

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    19 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Oct 16, 2024

14. Ability to exclude internal calls from automatic call recording

    52 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Oct 4, 2024

15. Auto answer management options separately for inbound and outbound calling

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    53 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Oct 2, 2024

16. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    24 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 23, 2024

17. Delay in the event after "Single Play Audio"

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    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 10, 2024

18. Impersonated admin showing incorrectly in the audit trail

    15 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 5, 2024

19. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

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    13 votes

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    Under Review  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Aug 6, 2024

20. Post Call Surveys within the Interface

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 29, 2024