Settings and activity

116 results found

1. Auto answer management options separately for inbound and outbound calling

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   51 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Oct 2, 2024

2. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   23 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 23, 2024

3. Delay in the event after "Single Play Audio"

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   18 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 10, 2024

4. Impersonated admin showing incorrectly in the audit trail

   15 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 5, 2024

5. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

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   13 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Aug 6, 2024

6. Post Call Surveys within the Interface

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 29, 2024

7. Position in Queue Announcement

   49 votes

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   Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 24, 2024

8. Internal chat for supervisors and agents

   39 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

   Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

   
   

   https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

   
   

   Jesse supported this idea  ·  Jul 16, 2024

9. dashboards data refresh time

   64 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 9, 2024

10. Dashboard view modification

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    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

11. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

12. RingCX IVR press path report

    20 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

13. Integrate RingEX Personal Contacts to RingCX Directory

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

14. Increase character limit for RingCentral emails/ username to at least 79 characters

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

15. Search recordings by not only Date range but also include a time range

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

16. Add Email template Tags for Customer Name, and notes to be automatically included in email templates

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    2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

17. Shared Contacts

    4 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

18. RCCC Callback Enhancement Request

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

19. Display Caller ID Name On MAX Agent

    6 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

20. Allow option to transfer to queues in addition to users

    6 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024