Settings and activity

84 results found

1. RingCX audio

   8 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

2. Fix Browser Refresh Logging Agents Out Of CX

   15 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

3. Queue Answered seconds rate in RingCx Historical report

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   9 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

4. Real time Dashboard Avg Queue time

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   11 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

5. System schedules accessible via Queues, channels, IVR

   16 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

6. Outbound WhatsApp within RCX agent UI

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   17 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

7. Automatic bidirectional message translation in RingEX based on a users regional settings

   19 votes

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   New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 13, 2024

8. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   15 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

9. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   10 votes

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   2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

10. Complete European localization of all RingCX module

    7 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

11. Admin role to have ability to log out agents

    6 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

12. Change color of lettering to red when agent goes into RNA Status.

    8 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

13. text-to-speech feature for the disabled

    43 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

14. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

15. Call journey report for RCX

    35 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

16. RingCX - Survey report

    25 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

17. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

18. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    This has been asked for by several of my customers - must have feature 👍

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    Jesse supported this idea  ·  May 24, 2024

19. Support of MUTE button of bluetooth headset in RC meeting

    8 votes

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    Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 22, 2024

20. Dequeue setting per queue

    45 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 10, 2024