← RingCentral Ideas

Settings and activity

100 results found

  1. Display Caller ID Name On MAX Agent

    4 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jesse supported this idea  · 

  2. Allow option to transfer to queues in addition to users

    6 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  3. Internal Call Only for Contact Center

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jesse supported this idea  · 

  4. ability to access contact center voicemail through phone

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jesse supported this idea  · 

  5. CXONE SUPERVISOR MANAGEMENT TOOLS

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jesse supported this idea  · 

  6. Chat Inactivity Timeout Settings

    10 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Jesse supported this idea  · 

  7. Display User Extension Number When Transferring From RingCX To RingEX

    8 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  8. Call Queue Overflow

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  9. Ability to see if someone is having calls forwarded TO them

    20 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Jesse supported this idea  · 

  10. Enhance Agent States

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jesse supported this idea  · 

  11. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    54 votes
    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jesse supported this idea  · 

  12. Presence sync bidirectional visual delay

    31 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jesse supported this idea  · 

  13. In-Queue-Callback Number Restriction To Prevent Misuse

    27 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  14. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jesse supported this idea  · 

  15. Holiday Handling in IVR

    4 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  16. Ability to set holidays without JavaScript

    4 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  17. Ability to export Agent Script from Studio

    27 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  18. Add ability to pull call waiting in queue

    19 votes
    1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jesse supported this idea  · 

  19. Fix Browser Refresh Logging Agents Out Of CX

    31 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  20. Queue Answered seconds rate in RingCx Historical report

    9 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 
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