Settings and activity

120 results found

1. Fix Browser Refresh Logging Agents Out Of CX

   32 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

2. Queue Answered seconds rate in RingCx Historical report

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   9 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

3. View Ring CX Realtime dashboards in minutes and seconds.

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   97 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

4. System schedules accessible via Queues, channels, IVR

   24 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

5. Outbound WhatsApp within RCX agent UI

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   21 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

6. Automatic bidirectional message translation in RingEX based on a users regional settings

   21 votes

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   New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 13, 2024

7. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   16 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

8. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   127 votes

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   Planned  ·  35 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

9. Complete European localization of all RingCX module

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

10. Admin role to have ability to log out agents

    7 votes

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    0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

11. Change color of lettering to red when agent goes into RNA Status.

    9 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

12. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

13. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

14. Call journey report for RCX

    41 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

15. RingCX - Survey report

    30 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

16. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

17. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jesse commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    This has been asked for by several of my customers - must have feature 👍

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    Jesse supported this idea  ·  May 24, 2024

18. Support of MUTE button of bluetooth headset in RC meeting

    8 votes

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    Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 22, 2024

19. Dequeue setting per queue

    50 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 10, 2024

20. Feature Request: Continuous Call Monitoring

    13 votes

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    1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024