Settings and activity

125 results found

1. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   58 votes

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   6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

2. Presence sync bidirectional visual delay

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

3. In-Queue-Callback Number Restriction To Prevent Misuse

   29 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

4. Analytics - ability to add calls routed to message only extension or announcement only extension.

   38 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

5. Holiday Handling in IVR

   5 votes

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   Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 1, 2024

6. Ability to set holidays without JavaScript

   5 votes

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   Planned  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

7. Add ability to pull call waiting in queue

   22 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

8. Fix Browser Refresh Logging Agents Out Of CX

   34 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

9. Queue Answered seconds rate in RingCx Historical report

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   9 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 28, 2024

10. View Ring CX Realtime dashboards in minutes and seconds.

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    99 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024

11. System schedules accessible via Queues, channels, IVR

    24 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024

12. Outbound WhatsApp within RCX agent UI

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    21 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024

13. Automatic bidirectional message translation in RingEX based on a users regional settings

    21 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 13, 2024

14. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

15. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    137 votes

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    Planned  ·  38 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

16. Complete European localization of all RingCX module

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

17. Admin role to have ability to log out agents

    8 votes

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    0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

18. Change color of lettering to red when agent goes into RNA Status.

    9 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

19. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

20. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    28 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024