Settings and activity

116 results found

1. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   16 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

2. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   69 votes

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   Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

3. Complete European localization of all RingCX module

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

4. Admin role to have ability to log out agents

   7 votes

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   0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

5. Change color of lettering to red when agent goes into RNA Status.

   9 votes

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   Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

6. text-to-speech feature for the disabled

   46 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

7. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   26 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

8. Call journey report for RCX

   40 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

9. RingCX - Survey report

   28 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

10. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 24, 2024

11. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jesse commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    This has been asked for by several of my customers - must have feature 👍

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    Jesse supported this idea  ·  May 24, 2024

12. Support of MUTE button of bluetooth headset in RC meeting

    8 votes

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    Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 22, 2024

13. Dequeue setting per queue

    49 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 10, 2024

14. Automatically change the status to Wrap during wrap-up time in RingCX.

    29 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

15. Feature Request: Continuous Call Monitoring

    12 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

16. RingCX Estimated Wait Time API

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

17. RingCX voice recording

    14 votes

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    Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

18. Ability to cancel or extend after call wrap

    62 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

19. Allow Manual calls only for internal calls

    4 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

20. Include Name & Number in Caller ID

    24 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024