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128 results found

  1. Call Queue Overflow

    4 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  2. Ability to see if someone is having calls forwarded TO them

    23 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  3. Enhance Agent States

    67 votes

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    Implemented  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  5. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  6. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  7. Analytics - ability to add calls routed to message only extension or announcement only extension.

    42 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Holiday Handling in IVR

    5 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Admin →
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  9. Ability to set holidays without JavaScript

    5 votes

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    Planned  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  10. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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  11. Fix Browser Refresh Logging Agents Out Of CX

    34 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  12. Queue Answered seconds rate in RingCx Historical report

    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  13. View Ring CX Realtime dashboards in minutes and seconds.

    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  14. System schedules accessible via Queues, channels, IVR

    25 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  15. Outbound WhatsApp within RCX agent UI

    21 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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  16. Automatic bidirectional message translation in RingEX based on a users regional settings

    22 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
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  17. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  18. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    142 votes

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    Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  19. Complete European localization of all RingCX module

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  20. Admin role to have ability to log out agents

    8 votes

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    0 comments  ·  RingCX » Admin experience  ·  Admin →
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