← RingCentral Ideas

Settings and activity

100 results found

  1. RingCX voice recording

    13 votes
    Needs More Information  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  2. Ability to cancel or extend after call wrap

    49 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  3. Allow Manual calls only for internal calls

    4 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  4. Include Name & Number in Caller ID

    23 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  5. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    98 votes
    Implemented  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  6. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  7. RingCX Custom call routing on IVR for a specific date

    11 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  8. Make voice transcripts visible to agents in RingCX

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  9. Wrap Time / After Contact Work

    46 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  10. RingCX Call Details "Call Termination by Agent or Caller"

    50 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  11. RingCX Time Based Callback-in-Queue Offering

    22 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  12. Disable greeting for internal calls

    6 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jesse supported this idea  · 

  13. Team Profile Pictures (Upload/Add)

    57 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Jesse commented  · 

    It would be nice to have the option to set a profile picture for a team. They all use the same Team icon on mobile apps, which can make it more difficult to find the right team.

    An error occurred while saving the comment
    Jesse commented  · 

    Having the option to set a custom profile image for a Team would make it easier to find in a list. It would be nice to have some built-in profile pictures to choose from, and also have the option to upload your own.

  14. ability to use license from parent cost center when adding user to child cost center

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Composability - Fax

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  16. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. An overview, within the User Settings, of all group memberships.

    88 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Service Web: Port-In Date for Numbers Visible

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Reduce the volume of the ringing tone when starting an RCV meeting to prevent it being too loud

    29 votes
    Under Review  ·  3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  20. Call Log - Enhancements

    49 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
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