Settings and activity

128 results found

1. Change color of lettering to red when agent goes into RNA Status.

   9 votes

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   Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

2. text-to-speech feature for the disabled

   46 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

3. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   29 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

4. Call journey report for RCX

   45 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

5. RingCX - Survey report

   32 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

6. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

7. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jesse commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This has been asked for by several of my customers - must have feature 👍

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   Jesse supported this idea  ·  May 24, 2024

8. Support of MUTE button of bluetooth headset in RC meeting

   8 votes

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   Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 22, 2024

9. Feature Request: Continuous Call Monitoring

   16 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 9, 2024

10. RingCX Estimated Wait Time API

    10 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

11. RingCX voice recording

    16 votes

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    Needs More Information  ·  5 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

12. Allow Manual calls only for internal calls

    4 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

13. Include Name & Number in Caller ID

    25 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

14. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    115 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

15. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

16. Make voice transcripts visible to agents in RingCX

    22 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

17. Wrap Time / After Contact Work

    166 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

18. RingCX Call Details "Call Termination by Agent or Caller"

    62 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

19. RingCX Time Based Callback-in-Queue Offering

    42 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 11, 2024

20. Disable greeting for internal calls

    17 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 20, 2024