Settings and activity

125 results found

1. Call journey report for RCX

   43 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

2. RingCX - Survey report

   30 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

3. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

4. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jesse commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This has been asked for by several of my customers - must have feature 👍

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   Jesse supported this idea  ·  May 24, 2024

5. Support of MUTE button of bluetooth headset in RC meeting

   8 votes

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   Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 22, 2024

6. Feature Request: Continuous Call Monitoring

   13 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 9, 2024

7. RingCX Estimated Wait Time API

   10 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 9, 2024

8. RingCX voice recording

   15 votes

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   Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 9, 2024

9. Allow Manual calls only for internal calls

   4 votes

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 15, 2024

10. Include Name & Number in Caller ID

    25 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

11. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    114 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

12. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

13. Make voice transcripts visible to agents in RingCX

    21 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

14. Wrap Time / After Contact Work

    141 votes

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    Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

15. RingCX Call Details "Call Termination by Agent or Caller"

    60 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

16. RingCX Time Based Callback-in-Queue Offering

    38 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 11, 2024

17. Disable greeting for internal calls

    9 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 20, 2024

18. Team Profile Pictures (Upload/Add)

    68 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 1, 2025
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    Jesse commented  ·  Sep 22, 2022  ·  Edit…  ·  Delete…

    It would be nice to have the option to set a profile picture for a team. They all use the same Team icon on mobile apps, which can make it more difficult to find the right team.

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    Jesse commented  ·  Feb 1, 2022  ·  Edit…  ·  Delete…

    Having the option to set a custom profile image for a Team would make it easier to find in a list. It would be nice to have some built-in profile pictures to choose from, and also have the option to upload your own.

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19. ability to use license from parent cost center when adding user to child cost center

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Composability - Fax

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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