Settings and activity

116 results found

1. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   110 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 15, 2024

2. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 15, 2024

3. RingCX Custom call routing on IVR for a specific date

   12 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 15, 2024

4. Make voice transcripts visible to agents in RingCX

   19 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 15, 2024

5. Wrap Time / After Contact Work

   59 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 15, 2024

6. RingCX Call Details "Call Termination by Agent or Caller"

   54 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 15, 2024

7. RingCX Time Based Callback-in-Queue Offering

   30 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 11, 2024

8. Disable greeting for internal calls

   9 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 20, 2024

9. Team Profile Pictures (Upload/Add)

   63 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 1, 2025
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   Jesse commented  ·  Sep 22, 2022  ·  Edit…  ·  Delete…

   It would be nice to have the option to set a profile picture for a team. They all use the same Team icon on mobile apps, which can make it more difficult to find the right team.

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   Jesse commented  ·  Feb 1, 2022  ·  Edit…  ·  Delete…

   Having the option to set a custom profile image for a Team would make it easier to find in a list. It would be nice to have some built-in profile pictures to choose from, and also have the option to upload your own.

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10. ability to use license from parent cost center when adding user to child cost center

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Composability - Fax

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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12. Mute incoming call notifications while currently on a call

    573 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

13. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now available as an additional drop down in the User Settings.

14. Service Web: Port-In Date for Numbers Visible

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Reduce the volume of the ringing tone when starting an RCV meeting to prevent it being too loud

    30 votes

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    Under Review  ·  4 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 15, 2025

16. Call Log - Enhancements

    61 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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