← RingCentral Ideas

Settings and activity

99 results found

  1. Position in Queue, Estimated wait time, and Call queue caller call back feature

    215 votes
    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Homert supported this idea  · 
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    Homert commented  · 

    Please apply thi feature to RIngCX as well.

  2. Feature Request: Restrict User Login to RingCentral Mobile App

    13 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  3. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  4. Feature Request: Default Site Setup Templates

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  5. Feature Request: Manageability of Grayed-Out Fields in RingSense Integrations with Salesforce

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  6. Feature Request: Support for Corporate Directory and LDAP on Yealink T53

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  7. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  8. Adding Guam phone number

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert supported this idea  · 

  9. reporting to show who is the manager of all call queues

    5 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Homert supported this idea  · 

  10. Automated Transition Plan: Legacy App to RingCentral App

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Homert shared this idea  · 

  11. Feature Request: Enable Admin Access to Configure SCP Parameter 1201

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  12. Restrict Email Updates to Authorized Domains in User Profile

    12 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  13. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Homert supported this idea  · 

  14. Feature Request: Language Selection for Play Hold Time Announcer in RingCX

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  15. Agent sign in time on real time dashboard

    4 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert commented  · 

    RingCX:Agent sign in time on real time dashboard

    Key Components:

    Time Display:

    Clearly show the sign-in time for each agent in the local business timezone.
    Use a consistent format (e.g., HH AM/PM) for easy readability.

    Visual Indicators:

    Utilize color coding to indicate timely sign-ins (green), late sign-ins (yellow), and no-shows (red).

    Provide tooltips or hover-over info for additional context.

    Homert shared this idea  · 

  16. Ability to see all call queue extension using RingCX application

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Homert supported this idea  · 

  17. Feature Request: Agent Search Leads by Campaign in RingCX Problem:

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  18. Feature Request: SMS Forwarding to External 3-Digit Number (988)

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Homert shared this idea  · 

  19. Toll Free number as Caller ID in Japan

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Homert supported this idea  · 

  20. Caller ID name should be visible for Toll Free

    137 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Homert supported this idea  · 
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