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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
Homert Tabuyan
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Please apply thi feature to RIngCX as well.
Description:
Currently, RingCentral voicemail boxes have the following limitations:
Each voicemail box can have a maximum of 15 co-recipients.
Each user can be a co-recipient of up to 5 voicemail boxes.
Many customers, especially those in management or HR roles, require voicemail notifications to be accessible to a larger group. A common use case is for an employee call-in line, where multiple managers or supervisors need access to voicemails for absence tracking.
Feature Request:
Increase the co-recipient limit per voicemail box beyond 15 users.
Allow greater flexibility in assigning users to multiple voicemail boxes.
Alternatively, provide an option to send voicemail notifications to a distribution list without individual user limits.
This enhancement would help businesses improve workflow efficiency, particularly in team-based environments where multiple managers must oversee voicemail reports.