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Work around is to delete the user and create a new agent profile
Homert
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Feature Enhancement: Archive/Quarantine Deleted User Extensions Before Permanent Deletion
Deleted user extensions should not be immediately and permanently removed from the Admin Portal. Instead, RingCentral should provide an Archive or Quarantine state for deleted extensions.
When an administrator deletes a user extension, the extension and its associated data should be retained in an archived/quarantined state for a configurable retention period, such as 7, 14, or 30 days, before being permanently deleted.
During this retention period, administrators should be able to:
View the deleted user's extension and basic account information.
Retrieve or access associated call records, logs, recordings, and other relevant data where applicable.
Restore the deleted extension if it was removed unintentionally.
Identify when the extension is scheduled for permanent deletion.
Permanently delete the extension immediately if the administrator does not want to wait for the retention period.
This would provide administrators with a safety window to recover important information or correct accidental deletions while still allowing RingCentral to permanently remove the data after the defined retention period.
This enhancement would also address situations where important call data, recordings, logs, or other historical information is needed after an extension has already been deleted.
The existing idea, "Retrieved data for a deleted user extension," already highlights the need to retrieve data from recently deleted extensions. This proposal extends that concept by introducing an archive/quarantine mechanism before permanent deletion.