← RingCentral Ideas

Settings and activity

101 results found

  1. Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

    1 vote
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  2. 💡 Feature Request: Conditional Call Routing for Supervisors Within Shared Queue

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  3. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  4. Case Severity

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Homert Tabuyan supported this idea  · 

  5. Feature Request: Enable Toll-Free to Toll-Free Call Support

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  6. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  7. Enable Call Forwarding to Distinguish Between Voice and Fax Calls

    3 votes
    New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Homert Tabuyan supported this idea  · 
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    Homert Tabuyan commented  · 

    Customer also requested that Numbers assigned to ATA for FAX purposed must generate a FAX tone when number is called. IT should not introduce a Ringtone like it is being forwarded to Deskpone.

  8. RingCX Feature Enhancement | Allow Administrator to change User Role from Analyst to Editor

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  9. Check another user's messages using Admin Password or Master Password

    6 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert Tabuyan supported this idea  · 

  10. AI follow-up emails in RingSense CX

    8 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Homert Tabuyan supported this idea  · 

  11. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    24 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Homert Tabuyan supported this idea  · 

  12. caller ID

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Homert Tabuyan supported this idea  · 

  13. Feature Request – RingCX Queue Templates for General Settings and Queue Events

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  14. Rinsense for RingCX icon RingCentral app

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  15. Queue Event Configuration – Audio File Duration and Playback Count

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  16. Feature Request: Support for Agent/AI Summaries with RC App as Agent Leg

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  17. RingCX eature Enhancement Endorsement: Independent Auto Answer Settings for Predictive Dialer and Inbound Calls

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  18. User last login history in RingEX

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert Tabuyan supported this idea  · 

  19. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    34 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert Tabuyan shared this idea  · 

  20. Feature Request : Dialer: Fallback Handling if Agent Doesn’t Answer

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert Tabuyan shared this idea  · 
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