Settings and activity

157 results found

1. RCX AGENT DIALPAD

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   11 votes

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   New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert commented  ·  Apr 27, 2026  ·  Edit…  ·  Delete…

   Furthermore, the new RCX Dialpad/Dialer must have an RCX unique color or an RCX name header when it pop to help agent easily distinguish whether it is an RCX dialpad or RingEX.

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   Homert shared this idea  ·  Apr 27, 2026

2. Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Mar 18, 2026

3. RingCX Feature Request: Allow Admins to Adjust Invalid Agent Activity Tags in Analytics

   2 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Mar 10, 2026

4. RingCX Feature Request: Historical HAR and Console Log Capture for Intermittent Issue Troubleshooting

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Mar 9, 2026

5. Enhancement Request – Remove “N/A” from RingCX Reporting Filters

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Mar 5, 2026

6. RingCX Default as outbound caller ID

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Mar 3, 2026

7. Print to Fax plugin or extension for RingCentral Web Browser App.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Homert commented  ·  Mar 3, 2026  ·  Edit…  ·  Delete…

   Please allow Print-to-Fax feature on app.ringcentral.com (web version)

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   Homert supported this idea  ·  Mar 3, 2026

8. Feature Request: Real-Time Queue Visibility in RingEX Desktop App

   3 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Feb 11, 2026

9. Feature Request: RingCX | API for Microsoft Company Directory Integration

   7 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Homert commented  ·  Feb 8, 2026  ·  Edit…  ·  Delete…

   Additional Information:

   - This will Allow agent to identify who the caller is.

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   Homert shared this idea  ·  Jan 28, 2026

10. call offers for the longest wait time

    224 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Feb 3, 2026

11. Backup

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Feb 3, 2026

12. Feature Request: Preserve Custom Taskbar Icon Across Updates

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Feb 2, 2026

13. Feature Request: Time Zone Configuration for RingCX

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 29, 2026

14. Feature Enhancement Request: Reduce AI Disposition Display Delay in Disposition Window

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 27, 2026

15. Feature Request: Customizable Callback Setup Confirmation Message in RingCX

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 27, 2026

16. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    44 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jan 27, 2026

17. Retrieve deleted RingCX Custom Report

    6 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jan 19, 2026

18. Feature Request: Custom Survey Dashboard (Simplesat-like Experience)

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 18, 2026

19. Feature Request – Distinct “Invalid Number” Result for Manual Outbound Calls

    3 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 6, 2026

20. Share contacts as SMS

    18 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jan 6, 2026