Settings and activity

156 results found

1. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

   26 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you for this feedback!

   As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

   Homert supported this idea  ·  Oct 22, 2025

2. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   25 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Oct 22, 2025

3. Feature Request: Ability to Send Fax Using Extension Number Instead of Full Phone Number

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 20, 2025

4. 📌 Feature Request: Ability for Agents to Escalate Calls via Form that Triggers Email Notifications

   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 20, 2025

5. Full Agent Login Time Reporting Capabilities

   49 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Oct 20, 2025

6. Feature Request – Export/List of Extensions with Voicemail Status

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 16, 2025

7. Feature Request – Administrative Access for RingCentral Support in RingSense

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 15, 2025

8. RingCx | Allow Error / Default Routing for JavaScript Nodes in Workflow Editor

   6 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 14, 2025

9. Feature Request: Granular Call Monitoring Permissions for Agent Role

   24 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 8, 2025

10. RCX Feature Request: Auto-Assign Supervisor Access Based on Group Membership

    1 vote

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Oct 5, 2025

11. Ability to change voice mail email notifications

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Sep 25, 2025

12. Feature Request: Continue MFA Support for VOIP Numbers

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Sep 25, 2025

13. Ability to export international calling list from the Admin Portal

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Sep 4, 2025

14. Have Customer Service Record (CSR) available on the Service Web

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Sep 3, 2025

15. Feature Request – Easier Access to RingCentral Video Meeting Data (Attendee List & Info)

    1 vote

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Aug 15, 2025

16. Recover call recordings for past 90 days

    108 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jul 25, 2025

17. Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Edit…  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jun 24, 2025

18. 💡 Feature Request: Conditional Call Routing for Supervisors Within Shared Queue

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jun 18, 2025

19. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jun 11, 2025

20. Case Severity

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jun 11, 2025