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Description:
Currently, RingCentral voicemail boxes have the following limitations:
Each voicemail box can have a maximum of 15 co-recipients.
Each user can be a co-recipient of up to 5 voicemail boxes.
Many customers, especially those in management or HR roles, require voicemail notifications to be accessible to a larger group. A common use case is for an employee call-in line, where multiple managers or supervisors need access to voicemails for absence tracking.
Feature Request:
Increase the co-recipient limit per voicemail box beyond 15 users.
Allow greater flexibility in assigning users to multiple voicemail boxes.
Alternatively, provide an option to send voicemail notifications to a distribution list without individual user limits.
This enhancement would help businesses improve workflow efficiency, particularly in team-based environments where multiple managers must oversee voicemail reports.