Settings and activity

147 results found

1. RCX Feature Request: Auto-Assign Supervisor Access Based on Group Membership

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Oct 5, 2025

2. Ability to change voice mail email notifications

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Sep 25, 2025

3. Feature Request: Continue MFA Support for VOIP Numbers

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Sep 25, 2025

4. Ability to export international calling list from the Admin Portal

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Sep 4, 2025

5. Have Customer Service Record (CSR) available on the Service Web

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Sep 3, 2025

6. Feature Request – Easier Access to RingCentral Video Meeting Data (Attendee List & Info)

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Aug 15, 2025

7. Recover call recordings for past 90 days

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   Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Jul 25, 2025

8. Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jun 24, 2025

9. 💡 Feature Request: Conditional Call Routing for Supervisors Within Shared Queue

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jun 18, 2025

10. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jun 11, 2025

11. Case Severity

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jun 11, 2025

12. Feature Request: Enable Toll-Free to Toll-Free Call Support

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jun 11, 2025

13. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  May 31, 2025

14. Enable Call Forwarding to Distinguish Between Voice and Fax Calls

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    New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 29, 2025
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    Homert commented  ·  May 29, 2025  ·  Edit…  ·  Delete…

    Customer also requested that Numbers assigned to ATA for FAX purposed must generate a FAX tone when number is called. IT should not introduce a Ringtone like it is being forwarded to Deskpone.

    Save Submitting...

15. RingCX Feature Enhancement | Allow Administrator to change User Role from Analyst to Editor

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  May 23, 2025

16. Check another user's messages using Admin Password or Master Password

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 16, 2025

17. AI follow-up emails in RingSense CX

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

    
    

    See the attached GIF

    Homert supported this idea  ·  May 15, 2025

18. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    56 votes

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    New  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 15, 2025

19. caller ID

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 14, 2025

20. Feature Request – RingCX Queue Templates for General Settings and Queue Events

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  May 14, 2025