← RingCentral Ideas

Settings and activity

85 results found

  1. Agent sign in time on real time dashboard

    4 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert commented  · 

    RingCX:Agent sign in time on real time dashboard

    Key Components:

    Time Display:

    Clearly show the sign-in time for each agent in the local business timezone.
    Use a consistent format (e.g., HH AM/PM) for easy readability.

    Visual Indicators:

    Utilize color coding to indicate timely sign-ins (green), late sign-ins (yellow), and no-shows (red).

    Provide tooltips or hover-over info for additional context.

    Homert shared this idea  · 

  2. Ability to see all call queue extension using RingCX application

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Homert supported this idea  · 

  3. Feature Request: Agent Search Leads by Campaign in RingCX Problem:

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Homert shared this idea  · 

  4. Feature Request: SMS Forwarding to External 3-Digit Number (988)

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Homert shared this idea  · 

  5. Toll Free number as Caller ID in Japan

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Homert supported this idea  · 

  6. Caller ID name should be visible for Toll Free

    136 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Homert supported this idea  · 

  7. Voice & messaging encryption

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Homert supported this idea  · 

  8. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    86 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert supported this idea  · 

  9. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    7 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  10. Ability to listen to voicemail while there is a cloud forwarding from their main RC number.

    4 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Homert supported this idea  · 

  11. A template where you can apply the customized RC App navigation Menu

    9 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert supported this idea  · 

  12. Automatic Name Retention for Numbers Converted to Contact Center

    6 votes
    0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert supported this idea  · 

  13. Turn Off Extension Dialing Options

    59 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Homert supported this idea  · 

  14. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert supported this idea  · 

  15. Assign phone numbers to CCRN in MVP Admin

    11 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Homert supported this idea  · 

  16. auto delete sms daily on a user level

    8 votes
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Homert supported this idea  · 

  17. Feature Request: Super Admin Self-Service Contact Center Routing Change

    20 votes
    2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Homert supported this idea  · 

  18. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Homert shared this idea  · 

  19. Call Monitoring User Log

    5 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  20. Call Queue Custom Rule Templates

    15 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Homert shared this idea  · 
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