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160 results found

  1. Feature Request: Enable Call Recording on External Transfers to RingCX

    6 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Homert shared this idea  · 

  2. Position in Queue, Estimated wait time, and Call queue caller call back feature

    231 votes

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    40 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Homert supported this idea  · 
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    Homert commented  · 

    Please apply thi feature to RIngCX as well.

  3. Feature Request: Restrict User Login to RingCentral Mobile App

    20 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  4. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

    7 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Homert shared this idea  · 

  5. Feature Request: Default Site Setup Templates

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  6. Feature Request: Manageability of Grayed-Out Fields in RingSense Integrations with Salesforce

    3 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Admin →
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    Homert shared this idea  · 

  7. Feature Request: Support for Corporate Directory and LDAP on Yealink T53

    6 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  8. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

    6 votes

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    0 comments  ·  RingCX » AI quality management  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a global as well as individual level:

    • Actionable visibility: Unlock scorecard performance and rank order agents
    • Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
    • Business impact: Exportable reports enable trend analysis and informed decisions

    You can find more details in the attached screenshot

    Homert shared this idea  · 

  9. Adding Guam phone number

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  10. reporting to show who is the manager of all call queues

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Homert supported this idea  · 

  11. Automated Transition Plan: Legacy App to RingCentral App

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Feature Request: Enable Admin Access to Configure SCP Parameter 1201

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  13. Restrict Email Updates to Authorized Domains in User Profile

    13 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Homert shared this idea  · 

  14. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  15. Feature Request: Language Selection for Play Hold Time Announcer in RingCX

    7 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Admin →
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  16. Agent sign in time on real time dashboard

    4 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Homert commented  · 

    RingCX:Agent sign in time on real time dashboard

    Key Components:

    Time Display:

    Clearly show the sign-in time for each agent in the local business timezone.
    Use a consistent format (e.g., HH AM/PM) for easy readability.

    Visual Indicators:

    Utilize color coding to indicate timely sign-ins (green), late sign-ins (yellow), and no-shows (red).

    Provide tooltips or hover-over info for additional context.

    Homert shared this idea  · 

  17. Ability to see all call queue extension using RingCX application

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  18. Feature Request: Agent Search Leads by Campaign in RingCX Problem:

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  19. Feature Request: SMS Forwarding to External 3-Digit Number (988)

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  20. Toll Free number as Caller ID in Japan

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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