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← RingCentral Ideas

Settings and activity

10 results found

  1. Live Monitoring a user not a call

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michael shared this idea  · 

  2. Please add the ability to have multiple group managers for a usergroup.

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. different export file formats for the same report gives different data - what shouldn't be

    13 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. caller id and number called on inbound calls

    19 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see.
    An error occurred while saving the comment
    Michael commented  · 

    Would be great if the Idea could be implemented asap. When you work with call queues, it's very helpful to know, who is calling you.

  6. more granular work hours schedule

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. see all direct call forwardings in (downloaded) user list

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. make call handling rights more granular in roles

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Grant users the ability to change call forwarding and availability states on behalf of other users

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Mute incoming call notifications while currently on a call

    564 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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