← RingCentral Ideas

Settings and activity

12 results found

  1. Number Storage

    20 votes
    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael commented  · 

    I think this would be very usefull for customers like us, who would like to be in control of the number storage and don't want to create everytime a ticket with the support team.

    Michael supported this idea  · 

  2. Log Customization to support number and Date/Time custom fields type

    21 votes
    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michael commented  · 

    The support of date/time or number field would really help our oganization. I'm suppriesed it's not supported and that the idea hasn't ben picked up yet.

    Michael supported this idea  · 

  3. Live Monitoring a user not a call

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michael shared this idea  · 

  4. Please add the ability to have multiple group managers for a usergroup.

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Possibility to filter by more criterias when adding members to a qall queue

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. different export file formats for the same report gives different data - what shouldn't be

    14 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. caller id and number called on inbound calls

    19 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see.
    An error occurred while saving the comment
    Michael commented  · 

    Would be great if the Idea could be implemented asap. When you work with call queues, it's very helpful to know, who is calling you.

  8. more granular work hours schedule

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. see all direct call forwardings in (downloaded) user list

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. make call handling rights more granular in roles

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Grant users the ability to change call forwarding and availability states on behalf of other users

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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