← RingCentral Ideas

Settings and activity

30 results found

  1. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  2. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. Call journey report for RCX

    37 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  4. Option to place agent in unavailable state when working DFO interactions

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  5. Display Magazines or Videos on RCV waiting Room

    6 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  6. Teams Direct Routing - RingCentral Tab/App for common tasks

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  7. RCCC - Improve Quality Management File Retrieval

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  8. WhatsApp Outbound API

    15 votes
    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. Embed agent into RingEX

    49 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  10. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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