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← RingCentral Ideas

Settings and activity

30 results found

  1. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  2. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  3. Call journey report for RCX

    40 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  4. Option to place agent in unavailable state when working DFO interactions

    10 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  5. Display Magazines or Videos on RCV waiting Room

    6 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  6. Teams Direct Routing - RingCentral Tab/App for common tasks

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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  7. RCCC - Improve Quality Management File Retrieval

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  8. WhatsApp Outbound API

    15 votes

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    2 comments  ·  RingCX » Other  ·  Admin →
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  9. Embed agent into RingEX

    50 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  10. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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