Settings and activity

46 results found

1. Sync RingCentral Desktop Application With RingCX

   246 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Sep 3, 2025

2. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   14 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Jul 15, 2025

3. Caller Line Identification (CLI) matching when multiple Dynamics contacts share the same phone number

   4 votes

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   New  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   John commented  ·  Jul 15, 2025  ·  Edit…  ·  Delete…

   The customer has again raised this as an issue impacting the relationship and potential future expansion of our services.

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   John shared this idea  ·  Jul 14, 2025

4. tone when transferring call

   7 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Jul 14, 2025

5. Transferring RingCX call via User Ext. Deskphone

   5 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  May 13, 2025

6. Sending audio and video recordings using messages in the RingCentral app

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   John supported this idea  ·  May 1, 2025

7. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 7, 2025

8. Custom Role Creation

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   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 2, 2025

9. Persistent Login for RingCX Salesforce Agent

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Mar 18, 2025

10. Custom Rule for Internal Transfer

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Mar 16, 2025

11. Set time of day for call log delivery

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 9, 2024

12. Select multiple users in the reports call log

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 4, 2024

13. Adding a Dot to the menu it shows (# , and ;) please add a dot (.)

    2 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 2, 2024

14. Ability to enter a PIN before deleting a voicemail message or A voice prompt saying " Are you sure you want to delete this voicemail mes...

    2 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jan 19, 2024

15. Company Name to show when the calls are forwarded to third-party numbers

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Mar 3, 2023

16. Wants to have a package or an executable file for RC APP Print to Fax Feature

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Mar 8, 2023

17. user's status will still show even if the "Message Tab" is disabled

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Mar 20, 2023

18. Ability to show the Name when exporting message data export

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Mar 30, 2023

19. Permanently block the Fax ID

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  May 5, 2023

20. Option to Delete any Team message by admin on the RC mobile app

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  May 17, 2023