Settings and activity

47 results found

1. Ability to pause recording on transfer to queues that have call recording disabled

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   John supported this idea  ·  Jun 9, 2026

2. Password and PIN Expiration Requirement

   31 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Nov 10, 2025

3. Sync RingCentral Desktop Application With RingCX

   327 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Sep 3, 2025

4. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   29 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Jul 15, 2025

5. tone when transferring call

   7 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Jul 14, 2025

6. Call controls for RingCX calls with desk phone pairing

   63 votes

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   Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John supported this idea  ·  May 13, 2025

7. Sending audio and video recordings using messages in the RingCentral app

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   John supported this idea  ·  May 1, 2025

8. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 7, 2025

9. Custom Role Creation

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   4 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 2, 2025

10. Persistent Login for RingCX Salesforce Agent

    17 votes

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    Implemented  ·  3 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Mar 18, 2025

11. Custom Rule for Internal Transfer

    18 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Mar 16, 2025

12. Set time of day for call log delivery

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 9, 2024

13. Select multiple users in the reports call log

    6 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 4, 2024

14. Adding a Dot to the menu it shows (# , and ;) please add a dot (.)

    2 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 2, 2024

15. Ability to enter a PIN before deleting a voicemail message or A voice prompt saying " Are you sure you want to delete this voicemail mes...

    2 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jan 19, 2024

16. Company Name to show when the calls are forwarded to third-party numbers

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Mar 3, 2023

17. Wants to have a package or an executable file for RC APP Print to Fax Feature

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Mar 8, 2023

18. user's status will still show even if the "Message Tab" is disabled

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Mar 20, 2023

19. Ability to show the Name when exporting message data export

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Mar 30, 2023

20. Permanently block the Fax ID

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John shared this idea  ·  May 5, 2023