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Settings and activity

79 results found

  1. add calling function when in a chat

    7 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  2. Make Agent Assist features easier to access

    8 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  3. Adding Custom Notifications within RingSense

    20 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  4. Automated reports for RingSense managers

    30 votes

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    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  5. RingSense: Payment/Plan Option to extend 1yr Call Retention

    31 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  6. Messaging Channel(s) in MS Teams to chat to RingCX Queues/Agents

    2 votes

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    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  · 

    a Chat Bot/Message Channel in MS Teams, enters in RCX as a digital message

    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  7. Agent level digital signature modification capability

    8 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  8. Fix Browser Refresh Logging Agents Out Of CX

    15 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  9. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  10. Outbound WhatsApp within RCX agent UI

    17 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  11. RingCX - Survey report

    26 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  12. Dashboard view modification

    22 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  13. Enhance Agent States

    40 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  14. Allow supervisor to move agent into available status.

    12 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  15. Improvements to Realtime Dashboards

    4 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  16. Agent Interface "Search" Button for Contextual Searches of System Data

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  17. RingCX Alerts Enhanced Functionality

    4 votes

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    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Ideally after enhancing the Alerts, Lets add the Alert access into Realtime Dashboard "Alert" configuration so realtime alerts run as a service and the Supervisor doesn't need the dashboard open to be alerted to things like Abandoned call with ANI or RNA with Agent Name

    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. RingCX AI Driven "How Can I help you" Chat

    3 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  · 

    A stretch on the idea would be to chat to ask for a voice agent to call them back. End user uses the chat for FAQ's, can be asked if they would like to chat with an agent (can ask for a specific queue) or if they would like an agent in a specific queue to call them. The call would invoke a Campaign out dial.

    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  19. dashboards data refresh time

    47 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  20. RingCX live redaction

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 
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