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Settings and activity

5 results found

  1. Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael shared this idea  · 

  2. Admin Portal alert if a phone is offline

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    258 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  4. Allow handling of multiple Call Queue calls

    98 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.

  5. Analytics report for IVR key presses

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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