Settings and activity
6 results found
-
2 votes
Alex Su
shared this idea
·
-
5 votes
An error occurred while saving the comment -
218 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
An error occurred while saving the comment Alex Su
commented
When calls are transferred from the Bridge operator console, the user taking the call will see the caller ID of the original call, but in the RC call log, it will show the caller being the person who transferred the call
-
113 votes
An error occurred while saving the comment Alex Su
commented
This would help agents who take calls from Contact Center and direct calls to RingCentral to quickly distinguish calls based on the ringtone
-
3 votesAlex Su
shared this idea
·
-
46 votes
When a user is 1st creating an RC account after accepting the invite, it asks for an emergency address. After inputting the details, the address is visible and selectable by other users. The address can be a home address and can be potentially harmful if shared.