← RingCentral Ideas

Settings and activity

6 results found

  1. Reporting metric in analytics to show extensions that have not been used

    2 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Alex Su shared this idea  · 

  2. Emergency Address search drop-down should not show all other previously entered addresses

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Alex Su commented  · 

    When a user is 1st creating an RC account after accepting the invite, it asks for an emergency address. After inputting the details, the address is visible and selectable by other users. The address can be a home address and can be potentially harmful if shared.

  3. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    19 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    An error occurred while saving the comment
    Alex Su commented  · 

    When calls are transferred from the Bridge operator console, the user taking the call will see the caller ID of the original call, but in the RC call log, it will show the caller being the person who transferred the call

  4. Differentiating Ring Tone for Incoming Calls

    105 votes
    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Alex Su commented  · 

    This would help agents who take calls from Contact Center and direct calls to RingCentral to quickly distinguish calls based on the ringtone

  5. Please allow SCIM initial sign on for the Microsoft teams RingCentral plugin

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Alex Su shared this idea  · 

  6. Per-user outbound caller ID list customization and search feature.

    46 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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