Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
7
votes
Kevin
shared this idea
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Patrick
commented
Pausing automatic call recording is CRITICAL to privacy compliance. If a client declines consent to be recorded, we can't speak on the phone.
The point of Automatic call recording is to turn on our call recording without the need for pressing *9 multiple times per day.
Please fix this ASAP!!!
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T
commented
RingCX, 85 Agent opportunity - https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001RLbbmIAD/view
Critically needs this.