Settings and activity

93 results found

1. RingCX live redaction

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Mar 11, 2025

2. Pause screen share API when inputting sensitive info (CC number/CVV Code)

   2 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   T commented  ·  Mar 11, 2025  ·  Edit…  ·  Delete…

   RingCX - 85 seat opportunity critically needs this
   https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001RLbbmIAD/view

   Save Submitting...
   T supported this idea  ·  Mar 11, 2025

3. Pause Automatic Call Recording

   14 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   T commented  ·  Mar 11, 2025  ·  Edit…  ·  Delete…

   RingCX, 85 Agent opportunity - https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001RLbbmIAD/view

   Critically needs this.

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   T supported this idea  ·  Mar 11, 2025

4. Position in Queue Announcement

   48 votes

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   Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Mar 4, 2025

5. add calling function when in a chat

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   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   T supported this idea  ·  Dec 5, 2024

6. RingCX Custom call routing on IVR for a specific date

   11 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  May 24, 2024

7. RingCX - Survey report

   28 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  May 24, 2024

8. Dequeue setting per queue

   49 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  May 24, 2024

9. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   T supported this idea  ·  May 24, 2024

10. Automatic hold for warm transfers using integrated phone

    22 votes

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    Planned  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  May 24, 2024

11. RingCentral Office Call Deflection into Engage Digital

    5 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  May 24, 2024

12. Add IP Address field in Ring CX Analytics for Reporting

    10 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    T supported this idea  ·  May 24, 2024

13. Ability to cancel or extend after call wrap

    61 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 29, 2024

14. RingCX Queue Event- Alarm Notification "send to device"

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    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 17, 2024

15. Historical Reports to include additional data fields

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

16. API endpoint that allows us to change the agentState on the softphone. Such as if a manager wanted to adjust a reps state from available...

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

17. Callbacks Moved back to Available Leads if Not Dialed

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

18. Disposition Export/Import - Manager

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

19. Additional Options for Automated Exports (other than SFTP)

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024

20. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    T supported this idea  ·  Apr 8, 2024