Settings and activity
5 results found
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160 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USAn error occurred while saving the comment -
15 votes
An error occurred while saving the comment 
Bridget
commented
This is insane. There is no solution for ringing softphone / mobile app in a ring group, which severely limits call routing and handling when so many people don't have physical phones or work remotely.
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8 votes
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16 votes
An error occurred while saving the comment Bridget
commented
We need the ability to customize Outbound Caller ID on an individual User basis, such as being able to display the Users Name as outbound caller ID. Currently you can only set Caller ID NAME as the Site overall caller ID NAME and that is very limiting.
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41 votes
Not all companies that use Ring Central use it for Call Center purposes and call queues seem to be structured around a Call Center function, rather than for general businesses. For example, if I want three people to be able to pick up incoming calls (like 3 receptionists) so I add them to a call queue, if one of them picks up a call they can't see any more incoming calls until she/he gets off the phone. Instead, the other people in the group are notified. Which would be useful in a Call Center, not in a business where a recpetionist needs to be able to handle multiple lines at once. Side note, the Ring Group function at user level isn't a work around for this either - RC support confirmed that when setting ring groups at user level, this only works to ring other users PHYSICAL phones. So extensions in that ring group wont see incoming calls to their softphone or mobile applications which is grossly unworkable seeing as so many people don't even use physical phones anymore or work from home. Not sure why RC doens't just have basic Ring Group/Call Queue for general business purposes.