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4 results found

  1. Adjust how missed calls are categorized for group calls

    468 votes

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    57 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update January 2024: This is now panned for Q2 2024


    Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls. Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group. The feature is planned, but may not get delivered until Q1 2024. We will keep this post updated when we have a more specific date!

  2. Show DND status on Desk phone for colleagues to know.

    44 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Shared SMS were multiple users can receive and send SMS on specific number

    553 votes

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    105 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Anonymous commented  · 

    Allow inbound text messages to be received and replied to by multiple users that are part of a group tied to the company main number/operator.

  4. regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

    25 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Anonymous commented  · 

    Please bring back the feature that allows all users (not just the operator) to change their SMS Outbound Caller ID to the company main number.