Settings and activity

4 results found

1. Adjust how missed calls are categorized for group calls

   473 votes

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   60 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

2. Show DND status on Desk phone for colleagues to know.

   51 votes

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   Future Consideration  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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3. Shared SMS were multiple users can receive and send SMS on specific number

   694 votes

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   142 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

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   Anonymous commented  ·  Feb 23, 2022  ·  Edit…  ·  Delete…

   Allow inbound text messages to be received and replied to by multiple users that are part of a group tied to the company main number/operator.

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4. regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

   26 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  Feb 23, 2022  ·  Edit…  ·  Delete…

   Please bring back the feature that allows all users (not just the operator) to change their SMS Outbound Caller ID to the company main number.

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