← RingCentral Ideas

Settings and activity

4 results found

  1. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  2. Show DND status on Desk phone for colleagues to know.

    52 votes
    Future Consideration  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Shared SMS were multiple users can receive and send SMS on specific number

    716 votes
    146 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Ring All commented  · 

    Allow inbound text messages to be received and replied to by multiple users that are part of a group tied to the company main number/operator.

  4. regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

    26 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    An error occurred while saving the comment
    Ring All commented  · 

    Please bring back the feature that allows all users (not just the operator) to change their SMS Outbound Caller ID to the company main number.