Settings and activity

4 results found

1. Allow users to see the caller id of callers calling the users under their presence

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rhodora Tumbit shared this idea  ·  Feb 15, 2023

2. Conference Call: Drop/Remove individuals during call

   110 votes

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   10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   As the host, you can either end the conference call or leave the call while the other participants continue their conversation.

   
   

   Note

   This feature is controlled by your account admin. Reach out to your admin if you’d like to turn it on.

   
   

   Learn more here!

3. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

4. ability to remove/gray out call queue status toggle for call queue members when not allowed in service web

   12 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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