Settings and activity

13 results found

1. Ability for managers to select which user scorecard is for

   26 votes

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   Future Consideration  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Alfredo Lamsen Jr. supported this idea  ·  May 26, 2026

2. Negative Sentiment Notification

   20 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Alfredo Lamsen Jr. supported this idea  ·  May 26, 2026

3. Enhanced Text Formatting in Comment Fields

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   21 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Alfredo Lamsen Jr. supported this idea  ·  May 26, 2026

4. Scorecard Prompt Comment

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   24 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Alfredo Lamsen Jr. supported this idea  ·  May 26, 2026

5. RingSense Audit Trail

   28 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Alfredo Lamsen Jr. supported this idea  ·  May 26, 2026

6. RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce

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   16 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Alfredo Lamsen Jr. supported this idea  ·  May 26, 2026

7. Disable dial pad pop out

   32 votes

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   New  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alfredo Lamsen Jr. supported this idea  ·  Jul 18, 2024

8. Feature Request: Super Admin Self-Service Contact Center Routing Change

   23 votes

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   2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Alfredo Lamsen Jr. supported this idea  ·  Jun 26, 2024

9. Share SMS Template across all users in the account

   42 votes

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   8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Alfredo Lamsen Jr. supported this idea  ·  Apr 2, 2024

10. Add new sites in bulk

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alfredo Lamsen Jr. supported this idea  ·  Mar 22, 2024

11. Notes Section in Contacts should appear when making outbound calls

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alfredo Lamsen Jr. shared this idea  ·  Jul 6, 2023

12. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Add options to view all available licenses that shows the phone numbers via Service Web.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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