Settings and activity

5 results found

1. Allow call forwarding (NOT TRANSFER) to a soft endpoint (i.e. computer) like the old version did

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bob shared this idea  ·  Sep 1, 2021

2. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

   27 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.

3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   489 votes

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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4. The ability to "turn off/hop out" of a call group without having to manually change the call group each time.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Activate Extension / Non User extension online without creating an account.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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