← RingCentral Ideas

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10 results found

  1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    53 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
    Maxime supported this idea  · 

  2. Dashboard view modification

    22 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Maxime supported this idea  · 

  3. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Maxime supported this idea  · 

  4. Enhance Agent States

    50 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Maxime supported this idea  · 

  5. receive 2 calls

    11 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?


    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Maxime supported this idea  · 

  6. SKU to bill recording storage per minute (usage)

    4 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Maxime supported this idea  · 

  7. Complete European localization of all RingCX module

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Maxime supported this idea  · 

  8. Presentation mode - Be embedded inside a circle instead of background removal

    2 votes
    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Maxime shared this idea  · 

  9. Include the AfterShokz headset to list of recommended headsets

    15 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. RingCentral native attendant

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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