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← RingCentral Ideas

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9 results found

  1. Dashboard view modification

    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Maxime supported this idea  · 

  2. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Maxime supported this idea  · 

  3. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Maxime supported this idea  · 

  4. receive 2 calls

    11 votes

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    0 comments  ·  RingCX » Other  ·  Admin →
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    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?


    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Maxime supported this idea  · 

  5. SKU to bill recording storage per minute (usage)

    4 votes

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    0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Maxime supported this idea  · 

  6. Complete European localization of all RingCX module

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Maxime supported this idea  · 

  7. Presentation mode - Be embedded inside a circle instead of background removal

    2 votes

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    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Maxime shared this idea  · 

  8. Include the AfterShokz headset to list of recommended headsets

    15 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. RingCentral native attendant

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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