Settings and activity
4 results found
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26 votes
Evan
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1 voteEvan
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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3 votes
Hello,
We would like to request the option to disable the AI assistant from the account on a global level. We are a government agency subject to FOIA open records requests. The nature of some users' calls and the volume of records created by automatic note taking is not a burden we wish to take on. A support agent helped me disable each user, but I understand users could opt back in on their own. It really is a necessity that we could fully disable and restrict these functions on a global level. I am certain this would be beneficial for many of Ringcentral's clients.