Settings and activity

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  1. 50 votes
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    Cyrille Gourdin supported this idea  · 
  2. 16 votes
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  3. 21 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. 35 votes
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  5. 27 votes
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  6. 107 votes
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    Cyrille Gourdin commented  · 

    This feature was available in Engage Digital for supervisor, so it seems to be a requirement to have the same level of functionalities in RCX. Supervision without the possibility to change in real time agent status is useless, need to move forward on this improvement.

    Cyrille Gourdin supported this idea  · 
  7. 15 votes
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