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← RingCentral Ideas

Settings and activity

58 results found

  1. Enable syncing of contact/address book across all users

    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Ali supported this idea  · 

  2. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    19 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ali supported this idea  · 

  3. Filter for Supervisors and Agents

    14 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Ali supported this idea  · 

  4. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Ali supported this idea  · 

  5. Audit Trail Enhancements

    269 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Ali supported this idea  · 

  6. Wrap Time / After Contact Work

    129 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ali supported this idea  · 

  7. RingCX Call Details "Call Termination by Agent or Caller"

    55 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ali supported this idea  · 

  8. Feature Request: Super Admin Self-Service Contact Center Routing Change

    21 votes

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    2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Ali supported this idea  · 

  9. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    77 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ali supported this idea  · 

  10. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Ali supported this idea  · 

  11. Dashboard view modification

    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Ali supported this idea  · 

  12. Contact Center Agent Calls Ringing Cell Phone App

    52 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  13. Delay in the event after "Single Play Audio"

    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Ali supported this idea  · 

  14. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.


    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/


    Ali supported this idea  · 

  15. Adjustment - Cancel call transfer Label

    17 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ali supported this idea  · 

  16. WCAG (Web Content Accessibility Guidelines)

    39 votes

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    Planned  ·  4 comments  ·  RingCX » Other  ·  Admin →
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    Ali supported this idea  · 

  17. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Ali supported this idea  · 

  18. Dequeue setting per queue

    49 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Admin →
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  19. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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    Ali supported this idea  · 

  20. Enhance Agent States

    63 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ali supported this idea  · 
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