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17 votes
An error occurred while saving the comment Rob Manias supported this idea ·
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18 votes
Rob Manias supported this idea ·
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29 votes
See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html
I have several customers where the use case is that a client calls into an agent, they add a 3rd leg (either due to an escalation or business requirement) and we no longer are capturing all of the information.
We need the ability for any call being captured by the AI Assistant to incorporate additional callers beyond just the 1st two.