Settings and activity

5 results found

1. Idle behavior shows users offline even though they are available and logged into RC.

   155 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Erica supported this idea  ·  Jul 25, 2025

2. Notifications for unavailable presence status after period of time

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Erica shared this idea  ·  Jan 29, 2025

3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   684 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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4. Exact time when the users login to the App

   5 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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5. Mute incoming call notifications while currently on a call

   578 votes

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio