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6 results found

  1. Call transcription to text

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Admin supported this idea  · 

  2. MSI installer with Auto Update

    26 votes

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    5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Admin supported this idea  · 

  3. Silent Install of RingCentral app. via Intunes

    18 votes

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    1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  4. Allow handling of multiple Call Queue calls

    101 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.

  5. Rejecting Call Queues, send to VM

    95 votes

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    Future Consideration  ·  28 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Adjust how missed calls are categorized for group calls

    471 votes

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    59 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Admin commented  · 

    Can we get an update on this?