Settings and activity

4 results found

1. Share SMS Template across all users in the account

   41 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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2. run user status report

   46 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Kari commented  ·  Nov 11, 2024  ·  Edit…  ·  Delete…

   Data is critical for us to understand time that each team members spends logged into different queues.

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   Kari supported this idea  ·  Nov 11, 2024

3. Adjust how missed calls are categorized for group calls

   478 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

4. Ability to download full life cycle of a call

   19 votes

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   Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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