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← RingCentral Ideas

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8 results found

  1. Improved AI Call Summaries and Agent Access in RingCX

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    VANESSA supported this idea  · 

  2. Call Parking in RingCX

    30 votes

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    Under Review  ·  9 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    VANESSA commented  · 

    Better patient experience in being able to park calls when they need to get another representative.

    VANESSA supported this idea  · 

  3. RNA State Duration option

    34 votes

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    New  ·  10 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    VANESSA commented  · 

    One size does not fit all. Every business and organization has different needs and this is a feature that really should be looked into.

    VANESSA supported this idea  · 

  4. Automatically set agent state back to Avaialble after RNA by timeout

    7 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    VANESSA supported this idea  · 

  5. Make company extensions available for the Custom Rules caller ID settings.

    13 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Parked Call Visibility

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. As a super admin ability to edit live report dashboards that are owned by someone else

    17 votes

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    Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  8. Caller ID for all incoming calls

    40 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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