Settings and activity

24 results found

1. RCX SFTP configuration - Be able to define SFTP port number

   10 votes

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   New  ·  5 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   William-Alexandre Cypcarz supported this idea  ·  Apr 2, 2026

2. Add a role management module for access levels in AIR / AIR PRO

   17 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   William-Alexandre Cypcarz supported this idea  ·  Apr 1, 2026

3. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

   14 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   William-Alexandre Cypcarz supported this idea  ·  Apr 1, 2026

4. RingCX - MS Dynamics plugin - Agent script open a contact details popup window when agent receive call

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   William-Alexandre Cypcarz supported this idea  ·  Mar 27, 2026

5. Merge recording and AI notes warning message

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   William-Alexandre Cypcarz shared this idea  ·  Mar 25, 2026

6. RingCX Browser and Dynamics CRM integration - split audio output for calls and calls notification

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   William-Alexandre Cypcarz shared this idea  ·  Mar 3, 2026

7. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   92 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   William-Alexandre Cypcarz supported this idea  ·  Dec 31, 2025

8. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   William-Alexandre Cypcarz supported this idea  ·  Oct 3, 2025

9. Planned web callback improvements (agent availability check, better/invisible blended mode)

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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   William-Alexandre Cypcarz shared this idea  ·  Sep 22, 2025

10. When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

    7 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    William-Alexandre Cypcarz supported this idea  ·  Aug 22, 2025

11. Ability to Set Skill Weight/Proficiency

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    17 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    William-Alexandre Cypcarz supported this idea  ·  May 28, 2025

12. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    25 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    William-Alexandre Cypcarz supported this idea  ·  May 28, 2025

13. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    26 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    William-Alexandre Cypcarz supported this idea  ·  May 28, 2025

14. Removing "change the status of an agent" without their consent

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    William-Alexandre Cypcarz supported this idea  ·  Apr 30, 2025

15. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    45 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    William-Alexandre Cypcarz supported this idea  ·  Apr 10, 2025

16. hashtag # in RCX (IVRs and queue events)

    46 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    William-Alexandre Cypcarz supported this idea  ·  Apr 1, 2025

17. RingCX Digital Message Notification Improvements

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    49 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    William-Alexandre Cypcarz supported this idea  ·  Mar 19, 2025

18. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    71 votes

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    4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    William-Alexandre Cypcarz supported this idea  ·  Mar 19, 2025

19. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    33 votes

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    Implemented  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    William-Alexandre Cypcarz supported this idea  ·  Mar 18, 2025

20. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    20 votes

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    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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    William-Alexandre Cypcarz supported this idea  ·  Mar 5, 2025