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Settings and activity

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  1. Outbound Call being identified as connected or missed.

    11 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Lisa supported this idea  · 
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    Lisa commented  · 

    We are an outbound sales call center, not an inbound customer service call center, so accurate outbound call and voicemail reporting is very important for how we track performance.

    Is there any planned update for this in the near future, and if not, what is the best way to formally request it?

  2. Spam Risk Caller ID to be removed

    157 votes

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    Under Review  ·  28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Lisa supported this idea  · 

  3. Disable "AI is taking notes" when on call

    185 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

  4. Add PCRecruiter Integration

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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