Settings and activity
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11 votes
Placide
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15 votesPlacide
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An error occurred while saving the comment Placide
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25845046 I have a customer inquiring about call recording options. Their specific concern is regarding the Call Recording Announcement. The customer wants to record calls but wishes to disable the announcement informing callers that the call is being recorded.
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67 votes
An error occurred while saving the comment Placide
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A customer called in and requested assistance on changing the caller ID name for a specific user extension. The extension in question. The customer has multiple companies and wants to set different caller IDs for each of the Direct #. Case 23214286
Upon review, it is clear that the customer was on an outbound call when they initiated another call and subsequently merged the two into a conference call.
It is essential to determine whether the conference call will be included in the recording.
Our findings indicate that only the active call was recorded, while the conference call was not recorded at all.
This conference call was of significant importance to the customer, and it must be addressed to ensure it is captured in future recordings.