Settings and activity
5 results found
-
2 votes
An error occurred while saving the comment -
22 votes
An error occurred while saving the comment 
Placide
commented
The customer can send an SMS with PDF attached file, error file format not supported
-
11 votesPlacide
supported this idea
·
An error occurred while saving the comment Placide
commented
Upon review, it is clear that the customer was on an outbound call when they initiated another call and subsequently merged the two into a conference call.
It is essential to determine whether the conference call will be included in the recording.
Our findings indicate that only the active call was recorded, while the conference call was not recorded at all.This conference call was of significant importance to the customer, and it must be addressed to ensure it is captured in future recordings.
-
23 votesPlacide
supported this idea
·
An error occurred while saving the comment Placide
commented
25845046 I have a customer inquiring about call recording options. Their specific concern is regarding the Call Recording Announcement. The customer wants to record calls but wishes to disable the announcement informing callers that the call is being recorded.
-
72 votes
An error occurred while saving the comment Placide
commented
A customer called in and requested assistance on changing the caller ID name for a specific user extension. The extension in question. The customer has multiple companies and wants to set different caller IDs for each of the Direct #. Case 23214286
with the new Co-Recipients feature for voicemails, especially for Message-Only Extensions, it would be beneficial for RingCentral to be able to turn on the Messages Light on the Poly VVX phones. This would provide a visual indicator that a message is waiting for staff who are not using any apps.