We need this at our office! I change the caller id on the app, but then when I dial out with my deskphone, it does not update. The sales person made it seem like this would be easy and work as we wanted, but then they said we had to get headsets to call out from a different number. Then our headsets only work half the time. I want to be able to change the callerid on the app and have that number call out with my deskphone

A customer called in and requested assistance on changing the caller ID name for a specific user extension. The extension in question. The customer has multiple companies and wants to set different caller IDs for each of the Direct #. Case 23214286

I would like my Business name to show up on every outbaound call for all extensions.

This will help me assign names to my extension so that it will appear on the outbound calls that the call came from a different department in the account

Cx wants to have an option on the admin portal, for each extension where he can change the caller ID name individually per extension

Adding a user defaults the outbound calling ID to be the main company number. I want everyone's outbound number to be their own direct number. There should be a way to make it default to their own number rather than the main company number so that we do not have to change it each time.

We have 3 different numbers we use. need to modify caller ID's for our team when the calls gets in. So we know what number was called. For now I can set a Queu and that doesn't give us an option for a receptionist