Settings and activity
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Roxanne
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2 votesRoxanne
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An error occurred while saving the comment Roxanne
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37 votesRoxanne
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41 votesRoxanne
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49 votes
You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
Roxanne
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Due to privacy policies, we cannot have the caller's information such as the phone number and location show. Regardless of what you select in the Display settings of the call queue, the caller's phone number still shows beneath the call information selected. Please see the screenshot attached.