Settings and activity

55 results found

1. Qualified Dispositioned Break out/Drop Down Report

   8 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Aug 29, 2025

2. Unified Call View – Active & Waiting Calls on One Screen

   1 vote

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ayra Gallardo shared this idea  ·  Aug 8, 2025

3. 1:1 SMS per agent

   9 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ayra Gallardo shared this idea  ·  Aug 8, 2025

4. RingCX IVR press path report

   22 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Jul 17, 2025

5. Allow BOTH First and Last name for Dial by Name directory

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Jun 24, 2025

6. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   123 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  Jun 12, 2025

7. Able to search leads globally and not just in the campaigns under the dial group im working

   8 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  May 27, 2025

8. "Agent Specific Callback" Disposition, be available for Voice Queue calls

   10 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  May 27, 2025

9. Customizable Agent State in RingCX

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ayra Gallardo supported this idea  ·  May 19, 2025

10. Add ability to change Availability Status for individual and Queue from Desk Phone

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  May 12, 2025

11. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    9 votes

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    Planned  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  May 8, 2025

12. Sync RingCentral Desktop Application With RingCX

    317 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  May 8, 2025

13. Sending fax messages in RingCX

    14 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  May 8, 2025

14. Make voice transcripts visible to agents in RingCX

    20 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  May 8, 2025

15. Dial by Name Directory

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  May 8, 2025

16. Disable Call Monitoring Notification

    20 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Apr 25, 2025

17. Remove email notification to the users when adding or remove users in call monitoring.

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Apr 25, 2025

18. bulk factory or password reset the phone devices

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Apr 16, 2025

19. Do Not Call list for RingEX

    48 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Mar 21, 2025

20. DELAY DELIVERY

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ayra Gallardo supported this idea  ·  Mar 20, 2025